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Level 2: Rookie

Monday

Hi, I have had nothing but frustration from Telstra, I have been trying to get off 4G on the house NBN setup for the past 4 months. Telstra has been unable to get me on to the NBN, I have approval from the landlord to get this all setup & yet Telstra ...

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Thursday by JackBo

Level 1: Cadet

a week ago

Hi I have moved house and been advised to use my smart modem in 4g mode by Telstra while waiting for the nbn connection. it worked at our old house on 4g but connects at the new one but with no internet available over the wifi is there something I ...

Level 1: Cadet

2 weeks ago

Getting the run around from sales have order number which doesn't work suppose to have technician coming tomorrow but want to verify phone number for contact Telstra won't help me now as I am suppose to give them an account number. But guess what, do ...

Level 1: Cadet

3 weeks ago

This is now day 8 from when I walked in to the Telstra shop and completed the paperwork and I am still waiting for my old business number to be changed ported across to the temp number that was given to me with the new SIM card. How long do I have ...

Level 1: Cadet

a month ago

Hi I just wanted to confirm if your Spencer St docklands store would provide a replacement SIM/ ESIM. Thanks.

Level 1: Cadet

a month ago

Level 2: Rookie

a month ago

I have existing Activate me fixed wireless plan but have signed up for telstra plan for the 4g backup. Equipment has arrived and telstra txt me to say activate asap. Can i just plug the telstra modem into the existing equipment or is there more to it ...

Level 4: Private Eye

a month ago

Hi,I wonder if anyone can help as Telstra overseas support is appalling as always.Around Jan 2018 NBN became available in my area so I switched to NBN5 bundled with the existing home phone line. The NBN component had a 24 months minimum term and I am ...

Level 1: Cadet

a month ago

Help! On the back of my new modem the mobile signal strength is coming up as limited access?also when I tried to set the internet on my tv it asked to press the wps button which I don’t have?

Level 1: Cadet

a month ago

I am porting my number from Aldi prepaid to Testra post paid. I received the sms and completed the steps to verify the port this afternoon. However, when I look at order tracker I get the following message for my order: "Sorry, we've hit some difficu ...

Level 1: Cadet

September

I logged a online move request 2 days agoI havent received confirmation email or had a call within 24-48 hrs as advised What number do i call to follow up? Thanks

Level 1: Cadet

July

I am moving into my companies house that does not have any options for my internet, Currently with my NBN i have a new Telstra modem that can use the mobile net work as well.I am wondering what is the best solution? I will need it for approx 12 mon ...

Level 1: Cadet

May

I have moved OS. I need to contact Telstra about this and because of the IP addresses over here can’t use 24/7 chat to talk with Telstra and they won’t reply via email. What more can I do?

Level 1: Cadet

April

I have received an email from Telstra which is factually incorrect. Does anybody know an email address to which I can send an email pointing out their error?

Level 2: Rookie

March

What speed tier will I get when telstra moves over to nbn In my area soon
I currently have adsl2+ Internet
Thanks

Level 2: Rookie

February

Just built a second development with house on an existing house block. So now 2 houses on one block. First house was around when NBN went thru, it’s a rural town so Fixed Wireless was installed (satellite on roof, box in house). We want the same put ...

Level 2: Rookie

January

Now I did all the right things according to Telstra. Requested a new number because I was getting unwanted phone calls since we got our number since the NBN overhaul and someone didn't do their job and insisted we couldn't have our old number from be ...

Level 1: Cadet

November 2018

Im moving house and I’m currently on the $99 Telstra NBN/Foxtel plan.
Can you please organize transfer of both NBN and Foxtel to my new residence?

Level 1: Cadet

November 2018

It is hanging down from the guide cable and needs repair

Level 1: Cadet

November 2018

I need to get an email from my bigpond email address that i recently cancelled. How do i go about getting this email account back for a short period? Thanks

Level 2: Rookie

March

We have had a flood and Telstra will not let me freeze my account while we move out for 4 months to have our house repaired....they want to still charge us. NOT HAPPY under enough stress already with house, dont need more billsAnyone else have this p ...

Level 1: Cadet

July 2018

please have you call centre in Aust and is ti possible for your techs to turn up?this is bad

Level 1: Cadet

June 2018

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

Level 1: Cadet

May 2018

Hi,
Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Level 1: Cadet

March 2018

When a customer advises you of change/edit of street number after 6 visits to a Telstra shop & to many phone calls I have lost count GET IT RIGHT!!!

Level 1: Cadet

January 2018

Hi!
I have been calling Telstra regarding my transistion to NBN but to no avail. I have already installed the NBN modem the link and online are on green light but the phone has no light at all. Before i ordered NBN, they told me that the transistion w ...

Level 2: Rookie

January 2018

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

Level 1: Cadet

January 2018

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

Level 1: Cadet

December 2016

Hi I was supposed to have internet at me property on 14th December. I didn't receive modem by then so I went to a store and received a modem. Telstra teem meber checked my account and said the line is enable and as sson as I connect my modem and adj ...

Level 1: Cadet

July 2016

Moving home, Booked a month ago, for July 11th, as Telstra claims that a test on the phone line is needed. No one shows up. Call them at 16.30 to find out that allegedly someone sent me a text message - that I NEVER received - pushing the order back ...

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Moving Home

We can help you move your existing Telstra services or set up new ones at your new address.

Find out more

Moving & Connection Help

Complaints Unanswered - Lies & Broken Promises 101

Smart modem 4g connecting no internet at new house

no account emailed to me but i got modem

How long does it take to change a Telstra mobile number from a business to a private ownership?

Docklands Store

nbn

Can i plug the telstra nbn router into existing fixed wireless dish ?

Cancellation of home landline out of nbn50 pakage

New smart modem

Port in issue

No response to online move request

Internet Options

Moved OS

CONTACT TELSTRA

Transfer to nbn

NBN fixed wireless

How do I change my home phone number when I am on the NBN?

Moving House

Who is responsible for the Foxtel/Bigpond broadband cable on the pole in my street?

Getting temporary access back to cancelled bigpond email address

unusual circumstances - moving house

o no

New Service Being Disconnected.

Has anyone had any luck having their internet bills reimbursed

Listening

Adsl to nbn provisioning status

Beware the dreaded call back service, it’s all smoke and mirrors

Cable to ADSL2 moving charges not worth staying with Telstra

incomplete order for adsl reason and solution

Moving Home

Moving Home