Moving & Connection Help

We have just rebuilt our home. when the previous house was demolished all the old services were damaged. The electrician has run a new conduit for a new installation. How do I arrange the installation of our Telstra connection?

I have recently moved into a rental property and asked that my service be moved. When a technician (from NBN) came around to connect us they were unable to run a lead from our conduit to the pit because of a blockage. The technician recommended that ...

Hi called the case manager few times. Trying contact her since a week. She is avoiding my call and the receptionist keep saying that she will call me back ASAP. for Telstra ASAP I guess more than a week time frame 郎My case manager is Cynthia case no ...

I put in an online order for an internet move on 29JAN20 for a move date of 05FEB20. The email confirmed they would be in contact with me to arrange a time etc. Well they didn't get in contact with me, they got in contact with my ex wife from whom I ...

Having left Telstra in the last week let me just say that I never would of considered leaving Telstra about 20 years ago. The continual dumbing down of the workforce, replacing people in the know and technical expertise with people with no clue of te ...

Yesterday I contacted Telstra twice, once by phone and another through live chat. I'm wanting my current home landline transferred TPG. However when TPG tried to Port my Service was disconnected or Pending Disconnection. I contacted Telstra and found ...

Water entering the bottom level of my home.We haven’t had NBN at our house for 3 weeks despite 2 Telstra technicians and 2 NBN technicians coming to our home. Now the Telstra/NBN pit outside our house is flooded and it’s now pouring into our house. A ...

Hellomy telstra bigpond email address was suspended . No reason given exactly given except it may of been accessed by someone not authorised but this was never confirmed. My webmail is now working after account reinstated but outlook now can’t log in ...

Does anyone know where I can find in my Telstra account, without waiting for hours on the phone, the serial numbers that are linked to my internet account for my modem and Wi-Fi router? I have 3 different modems in my house due to Telstra sending the ...