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Level 1: Cadet


I ordered NBN Internet.
Order reference number is NA50291879. There are two units at 47 .The unit number are 47 and 47B. My unit number is 47B and I live in back. There are two addresses. The maill address is 47 Studio B and the utilities address is 4 ...

Level 3: Gumshoe

I have a Telstra mobile phone sim for my Galaxy 8.I also have an add on data sim which I have used before in my Telstra Z and my iPad just to connect to the web, not as a phone device.I now have a Surface Pro 3 which has a sim port for data.I put it ...

Level 1: Cadet

I had a connection appointment for my adsl to be setup in a new rental for today between 8:00-12:00. I took that time off work. I have called and have been messaging through the 24x7 app since 12:10 questioning where the technician is and they keep t ...

Level 1: Cadet

I logged a online move request 2 days agoI havent received confirmation email or had a call within 24-48 hrs as advised What number do i call to follow up? Thanks

Level 1: Cadet

I have attempted to sign up for a home phone and ADSL2 bundle at a new home. Your website says that ADSL2 is available, you have installed the land line but I receive messages saying you can't give me ADSL2. When I call up there is no reason given. T ...

Level 1: Cadet

Ive received my telstra smart modem gen 2 with my new nbn bundle, ive just moved into this house and telstra had told me telstra velocity was the only bundle i could get. Almost 2 weeks have passed and my internet is running at 0.01-0.3mbps download ...

Level 1: Cadet

hi. I just moved to <removed for privacy>   

Level 2: Rookie

I initially started with my story about why I now have a case manager and am waiting for reconnection, but I’ll run out of space without explaining my recent frustration that my case manager is avoiding me. It’s been two weeks now since I’ve paid my ...

Level 1: Cadet

Can anyone tell us how long it takes to port a number from Optus to Telstra the consultant at JB HiFI told us 30 minutes it has been like 8 hours now

Level 1: Cadet

Since updating to Android 9 pie my HTC will not connect to any Telstra home gateway. Other wifi connections work fine (work, hotels, cafes, hotspots). Also no other device has a problem connecting to the gateway. I have tried connecting to 3 differen ...

Level 1: Cadet

I logged a online move request 2 days agoI havent received confirmation email or had a call within 24-48 hrs as advised What number do i call to follow up? Thanks

Level 1: Cadet

I am moving into my companies house that does not have any options for my internet,  Currently with my NBN i have a new Telstra modem that can use the mobile net work as well.I am wondering what is the best solution?  I will need it for approx 12 mon ...

Level 1: Cadet

I have moved OS. I need to contact Telstra about this and because of the IP addresses over here can’t use 24/7 chat to talk with Telstra and they won’t reply via email. What more can I do?

Level 1: Cadet

I have received an email from Telstra which is factually incorrect.  Does anybody know an email address to which I can send an email pointing out their error?

Level 2: Rookie

What speed tier will I get when telstra moves over to nbn In my area soon
I currently have adsl2+ Internet

Level 2: Rookie

Just built a second development with house on an existing house block. So now 2 houses on one block. First house was around when NBN went thru, it’s a rural town so Fixed Wireless was installed (satellite on roof, box in house). We want the same put ...

Level 2: Rookie

Now I did all the right things according to Telstra. Requested a new number because I was getting unwanted phone calls since we got our number since the NBN overhaul and someone didn't do their job and insisted we couldn't have our old number from be ...

Level 1: Cadet

Im moving house and I’m currently on the $99 Telstra NBN/Foxtel plan.
Can you please organize transfer of both NBN and Foxtel to my new residence?

Level 1: Cadet

It is hanging down from the guide cable and needs repair

Level 1: Cadet

I need to get an email from my bigpond email address that i recently cancelled. How do i go about getting this email account back for a short period? Thanks

Level 2: Rookie

We have had a flood and Telstra will not let me freeze my account while we move out for 4 months to have our house repaired....they want to still charge us. NOT HAPPY under enough stress already with house, dont need more billsAnyone else have this p ...

Level 1: Cadet

please have you call centre in Aust and is ti possible for your techs to turn up?this is bad

Level 1: Cadet

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

Level 1: Cadet

Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Level 1: Cadet

When a customer advises you of change/edit of street number after 6 visits to a Telstra shop & to many phone calls I have lost count GET IT RIGHT!!!

Level 1: Cadet

I have been calling Telstra regarding my transistion to NBN but to no avail. I have already installed the NBN modem the link and online are on green light but the phone has no light at all. Before i ordered NBN, they told me that the transistion w ...

Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

Level 1: Cadet

Hi  I was supposed to have internet at me property on 14th December. I didn't receive modem by then so I went to a store and received a modem. Telstra teem meber checked my account and said the line is enable and as sson as I connect my modem and adj ...

Level 1: Cadet

Moving home, Booked a month ago, for July 11th, as Telstra claims that a test on the phone line is needed. No one shows up. Call them at 16.30 to find out that allegedly someone sent me a text message - that I NEVER received - pushing the order back ...

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