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Moogie
Level 1: Cadet

We have just rebuilt our home. when the previous house was demolished all the old services were damaged. The electrician has run a new conduit for a new installation. How do I arrange the installation of our Telstra connection?

BreadElder
Level 1: Cadet

I have recently moved into a rental property and asked that my service be moved. When a technician (from NBN) came around to connect us they were unable to run a lead from our conduit to the pit because of a blockage. The technician recommended that ...

Sutapa
Level 1: Cadet

Hi called the case manager few times. Trying contact her since a week. She is avoiding my call and the receptionist keep saying that she will call me back ASAP. for Telstra ASAP I guess more than a week time frame 郎My case manager is Cynthia case no ...

Peeved1963
Level 1: Cadet

I put in an online order for an internet move on 29JAN20 for a move date of 05FEB20. The email confirmed they would be in contact with me to arrange a time etc. Well they didn't get in contact with me, they got in contact with my ex wife from whom I ...

RogerPrice
Level 2: Rookie

Having left Telstra in the last week let me just say that I never would of considered leaving Telstra about 20 years ago. The continual dumbing down of the workforce, replacing people in the know and technical expertise with people with no clue of te ...

RogerPrice
Level 2: Rookie

Yesterday I contacted Telstra twice, once by phone and another through live chat. I'm wanting my current home landline transferred TPG. However when TPG tried to Port my Service was disconnected or Pending Disconnection. I contacted Telstra and found ...

Amanda12344
Level 1: Cadet

Water entering the bottom level of my home.We haven’t had NBN at our house for 3 weeks despite 2 Telstra technicians and 2 NBN technicians coming to our home. Now the Telstra/NBN pit outside our house is flooded and it’s now pouring into our house. A ...

Pauld1
Level 1: Cadet

Hellomy telstra bigpond email address was suspended . No reason given exactly given except it may of been accessed by someone not authorised but this was never confirmed. My webmail is now working after account reinstated but outlook now can’t log in ...

TelstraUser73
Level 1: Cadet

Does anyone know where I can find in my Telstra account, without waiting for hours on the phone, the serial numbers that are linked to my internet account for my modem and Wi-Fi router? I have 3 different modems in my house due to Telstra sending the ...

NoClueScott
Level 1: Cadet

Well, the internet has been down since this morning, and I tried texting chat and ringing Telstra, all I get is hours of waiting. I got the first response from texting after two hours asking my name and things, and no response yet. The phone I rang f ...

Jay198
Level 1: Cadet

I logged a online move request 2 days agoI havent received confirmation email or had a call within 24-48 hrs as advised What number do i call to follow up? Thanks

Mungsta
Level 1: Cadet

I am moving into my companies house that does not have any options for my internet,  Currently with my NBN i have a new Telstra modem that can use the mobile net work as well.I am wondering what is the best solution?  I will need it for approx 12 mon ...

Shapes
Level 1: Cadet

I have moved OS. I need to contact Telstra about this and because of the IP addresses over here can’t use 24/7 chat to talk with Telstra and they won’t reply via email. What more can I do?

Ttiksalp
Level 1: Cadet

I have received an email from Telstra which is factually incorrect.  Does anybody know an email address to which I can send an email pointing out their error?

Daveozau
Level 2: Rookie

What speed tier will I get when telstra moves over to nbn In my area soon
I currently have adsl2+ Internet
Thanks

gypsey
Level 2: Rookie

Just built a second development with house on an existing house block. So now 2 houses on one block. First house was around when NBN went thru, it’s a rural town so Fixed Wireless was installed (satellite on roof, box in house). We want the same put ...

Sassy72
Level 2: Rookie

Now I did all the right things according to Telstra. Requested a new number because I was getting unwanted phone calls since we got our number since the NBN overhaul and someone didn't do their job and insisted we couldn't have our old number from be ...

Sputnick
Level 1: Cadet

Im moving house and I’m currently on the $99 Telstra NBN/Foxtel plan.
Can you please organize transfer of both NBN and Foxtel to my new residence?

Ambo3100
Level 1: Cadet

It is hanging down from the guide cable and needs repair

Moogie
Level 1: Cadet

We have just rebuilt our home. when the previous house was demolished all the old services were damaged. The electrician has run a new conduit for a new installation. How do I arrange the installation of our Telstra connection?

Sutapa
Level 1: Cadet

Hi called the case manager few times. Trying contact her since a week. She is avoiding my call and the receptionist keep saying that she will call me back ASAP. for Telstra ASAP I guess more than a week time frame 郎My case manager is Cynthia case no ...

RogerPrice
Level 2: Rookie

Having left Telstra in the last week let me just say that I never would of considered leaving Telstra about 20 years ago. The continual dumbing down of the workforce, replacing people in the know and technical expertise with people with no clue of te ...

Watch_Dog
Level 2: Rookie

I requested a move on the 6th of January for the 16th of January never received a phone call to confirm within the 24 - 48 hours after the order was placed, I may have missed this call so I followed it up and was told everything was fine and the 16th ...

Kobelco7
Level 2: Rookie

We have had a flood and Telstra will not let me freeze my account while we move out for 4 months to have our house repaired....they want to still charge us. NOT HAPPY under enough stress already with house, dont need more billsAnyone else have this p ...

nothappy27
Level 1: Cadet

please have you call centre in Aust and is ti possible for your techs to turn up?this is bad

Melissas
Level 1: Cadet

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

Discodawg1
Level 1: Cadet

Hi,
Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Fedup1234
Level 1: Cadet

When a customer advises you of change/edit of street number after 6 visits to a Telstra shop & to many phone calls I have lost count GET IT RIGHT!!!

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