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Level 1: Cadet

Hi, I never had "cable internet" before so I thought this large black cable sticking out of the wall, was it.But it doesn't fit the cable I received from Telstra after they confirmed cable is available to me. What do I need to connect the Telstra Cab ...

Level 1: Cadet

My neighbors Telstra cable sags across my driveway. They have never used Telstra and agreed to have it removed. I'm in the process of building a house and will have issues with trucks entering the driveway. What is the process to have the cable remov ...

Level 1: Cadet

I was told on the day 16/9 that the technician would not come as they had to confirm with NBN blah blah ok cool. I took ANOTHER day off work today 23/9 as we had confirmation texts saying our service would be connected today. No technician shows up. ...

Level 1: Cadet

I am wondering if i can change my phone number online or do i have to call telstra

Level 1: Cadet

I want to disconnect

Level 1: Cadet

Loyal customers get rewarded yeah right

Level 1: Cadet

Hi I have just subdivided my block and I need a new connection before council will sign off the subdivision 

Level 1: Cadet


I ordered NBN Internet.
Order reference number is NA50291879. There are two units at 47 .The unit number are 47 and 47B. My unit number is 47B and I live in back. There are two addresses. The maill address is 47 Studio B and the utilities address is 4 ...

Level 3: Gumshoe

I have a Telstra mobile phone sim for my Galaxy 8.I also have an add on data sim which I have used before in my Telstra Z and my iPad just to connect to the web, not as a phone device.I now have a Surface Pro 3 which has a sim port for data.I put it ...

Level 1: Cadet

I had a connection appointment for my adsl to be setup in a new rental for today between 8:00-12:00. I took that time off work. I have called and have been messaging through the 24x7 app since 12:10 questioning where the technician is and they keep t ...

Level 1: Cadet

I logged a online move request 2 days agoI havent received confirmation email or had a call within 24-48 hrs as advised What number do i call to follow up? Thanks

Level 1: Cadet

I am moving into my companies house that does not have any options for my internet,  Currently with my NBN i have a new Telstra modem that can use the mobile net work as well.I am wondering what is the best solution?  I will need it for approx 12 mon ...

Level 1: Cadet

I have moved OS. I need to contact Telstra about this and because of the IP addresses over here can’t use 24/7 chat to talk with Telstra and they won’t reply via email. What more can I do?

Level 1: Cadet

I have received an email from Telstra which is factually incorrect.  Does anybody know an email address to which I can send an email pointing out their error?

Level 2: Rookie

What speed tier will I get when telstra moves over to nbn In my area soon
I currently have adsl2+ Internet

Level 2: Rookie

Just built a second development with house on an existing house block. So now 2 houses on one block. First house was around when NBN went thru, it’s a rural town so Fixed Wireless was installed (satellite on roof, box in house). We want the same put ...

Level 2: Rookie

Now I did all the right things according to Telstra. Requested a new number because I was getting unwanted phone calls since we got our number since the NBN overhaul and someone didn't do their job and insisted we couldn't have our old number from be ...

Level 1: Cadet

Im moving house and I’m currently on the $99 Telstra NBN/Foxtel plan.
Can you please organize transfer of both NBN and Foxtel to my new residence?

Level 1: Cadet

It is hanging down from the guide cable and needs repair

Level 1: Cadet

I need to get an email from my bigpond email address that i recently cancelled. How do i go about getting this email account back for a short period? Thanks

Level 2: Rookie

We have had a flood and Telstra will not let me freeze my account while we move out for 4 months to have our house repaired....they want to still charge us. NOT HAPPY under enough stress already with house, dont need more billsAnyone else have this p ...

Level 1: Cadet

please have you call centre in Aust and is ti possible for your techs to turn up?this is bad

Level 1: Cadet

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

Level 1: Cadet

Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Level 1: Cadet

When a customer advises you of change/edit of street number after 6 visits to a Telstra shop & to many phone calls I have lost count GET IT RIGHT!!!

Level 1: Cadet

I have been calling Telstra regarding my transistion to NBN but to no avail. I have already installed the NBN modem the link and online are on green light but the phone has no light at all. Before i ordered NBN, they told me that the transistion w ...

Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

Level 1: Cadet

Hi  I was supposed to have internet at me property on 14th December. I didn't receive modem by then so I went to a store and received a modem. Telstra teem meber checked my account and said the line is enable and as sson as I connect my modem and adj ...

Level 1: Cadet

Moving home, Booked a month ago, for July 11th, as Telstra claims that a test on the phone line is needed. No one shows up. Call them at 16.30 to find out that allegedly someone sent me a text message - that I NEVER received - pushing the order back ...

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