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taylorguys
Level 1: Cadet

connection to new home construction

Answered

We are building a  new home in Kuranda (4881- rural block) It will be ready in about 6 weeks We need internet and phone connection and, as we need these for our businesses we cannot afford even one day of no connection. We need help with trenching requirements and need this quite urgently. We have had many issues with Telstra including being passed to 6 different people with limited English and no understanding of the context at all. We are not prepared to do this again (took 1.5 hours last time with no resolution) We are unsure as to whether telstra connection has been made to other houses in the subdivision as these are not occupied and the owner is uncommunicative. We need to be able to talk to someone with local knowledge (local contractor?) as a matter of urgency as sewage and other trenches are about to be dug. The online form does not allow us to give the detail we need to.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: connection to new home construction

No problems, home it all goes well.

 

Nice part of the world up that way. Lovely rainforests and I remember the Aerial Railway, nice.

 

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NB: I am NOT a Telstra employee, just another customer like you.

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3 REPLIES 3
Level 23: Superhero

Re: connection to new home construction

Taylor, you know what I'd do at a local level, I'd contact a local electrical contractor like Kuranda Electrics

Electrical Contractors - Kuranda, QLD,  0447 722 576. Companies like this on the ground and local are normally the type of firms that handle Telstra contract work, and might have answers that you are looking for, or might steer you locally in the right direction.

 

Sig 2

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.
taylorguys
Level 1: Cadet

Re: connection to new home construction

thanks for this advice will do

Level 23: Superhero
Accepted Solution

Re: connection to new home construction

No problems, home it all goes well.

 

Nice part of the world up that way. Lovely rainforests and I remember the Aerial Railway, nice.

 

Sig 2

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.

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