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Kiwistewarts
Level 1: Cadet

no account emailed to me but i got modem

Getting the run around from sales have order number which doesn't work suppose to have technician coming tomorrow but want to verify phone number for contact Telstra won't help me now as I am suppose to give them an account number. But guess what, don't have one, never got one.. How is this my problem??

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Level 25: The Singularity
Level 25: The Singularity

Re: no account emailed to me but i got modem

They should be able to do it off the order number.

 

Mind you, in literally just having to deal with customer support myself, I fully believe you when you said they won't help. Try again and you might get a consultant who knows what they are doing.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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