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Truckie
Level 1: Cadet

Can't renew our domain name

Answered

We keep receiving emails telling us that our domain name (irallentransport.com.au) will expire on 8 Nov.  We have tried renewing online as we usually do but just get a sysyem error. We have sent multiple emails to domains@online.telstra.com.au but never get a reply.  We have asked our Telstra Rep for assistance but he just wants us to transfer our platform.  My office manager has spent over an hour on two calls to Support who have now informed her that phone support is not available with our platform and to send an email to domains@online.telstra.com.au.

It really is being to look like something from a Monty Python sketch.

Last year on this board someone else had the same problem (Not getting a response from domains@on​line.telst​ra.com.au

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 20: Director
Accepted Solution

Re: Can't renew our domain name

You might have more luck ringing TPP Internet as they appear to be your domain registry.http://www.tppinternet.com.au/

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3 REPLIES 3
Highlighted
Level 20: Director
Accepted Solution

Re: Can't renew our domain name

You might have more luck ringing TPP Internet as they appear to be your domain registry.http://www.tppinternet.com.au/

Truckie
Level 1: Cadet

Re: Can't renew our domain name

Thanks Yeldarb and thanks Telstra. All is resolved and our domain name has been renewed.
Telstra (Retired)
Telstra (Retired)

Re: Can't renew our domain name

Thanks for the update Truckie Smiley Happy

 

Glad this has been resolved for you Smiley Happy

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