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squeels79
Level 1: Cadet

Change account authority

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Does anyone know how to delegate account authority of a business account?
2 ACCEPTED SOLUTIONS

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JustinB
Level 11: Detective
Accepted Solution

Re: Change account authority

If you're referring to adding an authorised representative to the business account who's able to add/modify products and enquire about the account, then we typically need to have a letterhead from the business owner/existing authorised rep of the business account with a message detailing that they authorise the person in question to act on the company's behalf, and have signed this.  Typically this is best arranged with both parties in a Telstra Business Centre.  Hope this helps!

 

- Justin

Telstra Social Media Team

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Support Team
Support Team
Accepted Solution

Re: Change account authority

If the service has been set up in the business name, that entity is the legal lessee for the services. This means that regardless of whether the director or any other staff member of that business speaks to us they need to be authorised by that entity. The way this is done is with a company letterhead, as a written request. 

 

Once you have an authority on the account you should not need a letterhead each time you want to make changes. Recommend speaking with our Business Team on 132000 or on http://tel.st/eAUKJ

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5 REPLIES 5
JustinB
Level 11: Detective
Accepted Solution

Re: Change account authority

If you're referring to adding an authorised representative to the business account who's able to add/modify products and enquire about the account, then we typically need to have a letterhead from the business owner/existing authorised rep of the business account with a message detailing that they authorise the person in question to act on the company's behalf, and have signed this.  Typically this is best arranged with both parties in a Telstra Business Centre.  Hope this helps!

 

- Justin

Telstra Social Media Team

____________________
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Hireworks
Level 1: Cadet

Re: Change account authority

1. Once you have a letter signed by the owner/director, is this sufficient for future transactions?  Also, 2. why does the owner/director have to write his own letter authorising himself to transact with Telstra?  This is my recent experience with Telstra.

Telstra (Retired)
Telstra (Retired)

Re: Change account authority

Hi Hireworks, 

Yes it is, we would add you to the account so you access the account in future without doing through this process. 

And the business owner wouldn't need to write a letter to add themselves to the account, as he/she would be added at the time the account was created. 

Steph

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Hireworks
Level 1: Cadet

Re: Change account authority

thank you for the response.  So can you explain why the Telstra Stores in Darwin (Winnellie and Casuarina), continue to expect that a letter is written each and every time you want to do anything such as purchasing new telephones - or in our recent case, swapping SIM cards to suit the phones/numbers we have.    The Director visited the store in person to do this and he was turned away because he did not have a letterhead authorising himself to be able to do it and was advised by the Customer Service Officer that it is the law?????.  That just seems ridiculous to me.  I too have been added to the account on several occassions and every time I need to do something I am asked for a letter. 

Support Team
Support Team
Accepted Solution

Re: Change account authority

If the service has been set up in the business name, that entity is the legal lessee for the services. This means that regardless of whether the director or any other staff member of that business speaks to us they need to be authorised by that entity. The way this is done is with a company letterhead, as a written request. 

 

Once you have an authority on the account you should not need a letterhead each time you want to make changes. Recommend speaking with our Business Team on 132000 or on http://tel.st/eAUKJ

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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