Level 1: Cadet

Cross communications closing accounts !!

Why is it impossible to close a small business account when going through the proper channels at Telstra. I have been trying since i sold my house on the 17th Sept 2018 till

now 30th Nov 2018 and to-day i received another reminder that the closed account bill is available for viewing. What bill is that , the account is closed now. (it was finally closed this week) Cross communications at their best and that is from a communication company !!!!!

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Cross communications closing accounts !!

I think you need to look up the definition of cross communication. Hint: your problem is not a case of cross communication.

You can still receive a bill for a closed account if there is an outstanding amount or if it is in credit.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra 24x7®

Manage your business services on your mobile with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now