Hi Reg36. Thanks for coming through. Sorry to hear. Since you're contemplating disconnecting, please call us on 13 20 00, and say, 'Disconnect' at the voice prompt.
You'll go through to our specialised disconnections team, who will do anything they can to resolve the issue and keep you as a customer.
If not, they'll smooth the transition to a new provider.
(They're open from 8am - 9.30pm AEST Monday-Saturday and 8am - 8:00pm AEST Sunday)
Please let us know how you get on.