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reg36
Level 1: Cadet

End of 24 month bundle contract

24 month DOT bundle ended and no longer wish to continue with it. How do I close it down so that I can change over to a different supplier. 

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Support Team
Support Team

Re: End of 24 month bundle contract

Hi Reg36. Thanks for coming through. Sorry to hear. Since you're contemplating disconnecting, please call us on 13 20 00, and say, 'Disconnect' at the voice prompt. 
You'll go through to our specialised disconnections team, who will do anything they can to resolve the issue and keep you as a customer. 
If not, they'll smooth the transition to a new provider. 
(They're open from 8am - 9.30pm AEST Monday-Saturday and 8am - 8:00pm AEST Sunday)
Please let us know how you get on. 
- Matthew.

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