RubyG
Level 2: Rookie

Looping around chat

So i'm trying to view my mobile plans that are on my account online. They appear in our billing>accounts but not on the Mobiles Tab.

 

I just went onto chat for half an hour and each time after i went through everything I was to be transferred to a digital rep. So I wait and wait and wait until I cant wait anymore and "end chat". So then I get the survey, and loop back into chat. re-read last sentence. Repeat

 

So really not sure how to get this resolved.

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1 REPLY 1
Level 23: Superhero

Re: Looping around chat

Is this on the updated version of the 24x7 app?
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