NDR from domains@online.telstra.com.au

[Joycefoam]

Our Business Domain is hosted by telstra , support for our DH is provided by domains@online.telstra.com.au

When I email to domains@online.telstra.com.au I get a reply with Non-Delivery Report as below. 

our message did not reach some or all of the intended recipients.

Subject: Reactivate an email ID
Sent: 9/25/2013 1:37 PM

The following recipient(s) could not be reached:

bigpond@bigpond-mail.custhelp.com on 9/25/2013 1:39 PM
The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.
< ipbvo.tcif.telstra.com.au #5.0.0 smtp; 5.1.2 - Bad destination host 'Multiple DNS queries were attempted and failed: DNS Hard Error looking up none (A): NXDomain' (delivery attempts: 0)>

I try to contact 1800 729 563 by checking the previous post ,but support staff advise to try from different email id and they cant provide support thru phone as we are not premium customer.Emailed  from my personal email id still I get the same NDR.

Can someone please help or guide in the right direction.

[Esther]

Hi Joycefoam,

Your best bet is to get in touch with our Hosting team on 1800620345 for further assistance 

Let us know how you go

Thanks

[Joycefoam]

Hi Esther

Thanks for the information,but still they point out to domains@online.telstra.com.au for support and they cant provide any phone support.

But  tried to email on 30/0/2013 to above  and i got a reply with Customer Reference no.

Can you provide more help if  i can provide you the customer reference no?

Regards

Joycefoam

[Esther]

Hi Joycefoam,

There is no phone support for Domains sorry, your reference is for email support is 130930-003010, a Domain specialist will be in touch to assist you further

Thanks