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CassieWard
Level 1: Cadet

Need progress update on a Data pack ordered via My Account

Hi,

 

We are trying to find the area to call to get an update on an Order placed for a Data pack on MyAccount for a Business customer?

 

The reference number looks like AMC-FDATA-3007

 

I have contacted every are i can think of and no one has seen this reference number before

 

We have been getting multiple of these types of questions, and having no luck in finding the correct team

 

Can you please advise what number to call to follow up on the progress

(please dont refer me to Live Chat as these are where these queries are coming from)

 

Your quick response would be fantastic as need to advise a customer

 

Thank you

Cassie Ward

SA Billing

 

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3 REPLIES 3
Level 23: Superhero

Re: Need progress update on a Data pack ordered via My Account

As this is a public forum unfortunately we can only direct you. http://www.telstra.com.au/business-enterprise/help-support/contact-us/

Cheers,
Dave

JamesR
Level 2: Rookie

Re: Need progress update on a Data pack ordered via My Account

Hi just wondering is this data pack now active on my mobile number <DELETED FOR YOUR SECURITY> MB502131030.

 

thanks

Telstra (Retired)
Telstra (Retired)

Re: Need progress update on a Data pack ordered via My Account

Hi JamesR,

 

You will receive an SMS notification of your changed data allowance when the pack is added to your account.

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