Level 1: Cadet

Ordering International Travel Passes in Your Telstra Tools



I was wondering if any one else who uses Your Telstra Tools with a Telstra Business ID is able to order Travel Passes for their mobile services IN YTT. 


I have see the public website with the travel passes, pressed buy now on the one I want, logged in, and it just takes me to the YTT Home page. I've also pressed the activate international roaming option for the mobile and there was no additional options afterwards. 


I went on Telstra chat (via website) for an hour and still wasn't able to find an answer. Apparently Travel Passes are not yet intergrated into YTT. I wanted to check if others are also unable to this? 


I was wonder if anyone else has had the same experience. If so, I'll make a post in Telstra Ideas to do it. 





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Support Team
Support Team

Re: Ordering International Travel Passes in Your Telstra Tools

Hi LT16, 


Thanks for ocntacting us. You should be able to use My Telstra Tools to add a roaming pack. The link below will give steps on how this is added:




Once clicking on 'Purchase Travel Pass in Your Telstra Tools' you should be directed to add a pack. But if this option is not working for you, we can add this for you via live chat here  http://tel.st/2mx2 or please call 13 2000. 


Sorry for any inconvenience this may have caused you.           


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