GT388
Level 1: Cadet

Received invoice, but not Telstra customer

We have never been with Telstra and received a $1000 invoice. Went into the Telstra store and they said it's a business account, when in fact our number is residential.
The numbers on the invoice are all 1900 numbers which are not reflected as being called on our Optus home telephone invoices. What is also strange is the description of the majority of the calls is to a company which was deregistered with ASIC in 2016.
The Telstra overseas call centre had no idea and were not helpful and the Telstra store can't sort it out as it's a business account.
Please advise how this issue can be resolved or provide an Australian call centre number who can deal with this.

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: Received invoice, but not Telstra customer

You can lodge a formal complaint via https://telstra.com/complaints and a Complaints Manager should be able to sort it out.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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