Level 1: Cadet

Removing inactive mobile number from my account

My account shows an inactive mobile service that has been there for years and never activated. How can I remove it from my account and my 24/7 App?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Removing inactive mobile number from my account

Appreciate your patience, Cojac. I recommend calling us during business hours, on 13 22 00, and saying, 'Disconnect' at the voice prompts. The disconnections team can make sure it's removed entirely. Appreciate your patience in this; please let us know how you get on. - Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your business services on your mobile with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now