ZacCage
Level 1: Cadet

Telstra hasn't followed up with my order

Received a Telstra Invoice for my mobile order however Telstra hasn't a scrap of information regarding me or my order
Order
ORDER SMB61527
Date:28/03/2019
Customer Details:
ZACHARY *******
<Removed for your privacy>
Deliver To:
As above
Qty Product Name

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Support Team
Support Team

Re: Telstra hasn't followed up with my order

Hi @ZacCage
 

Sorry to hear of the frustration.

 

This is most certainly not the feedback we like to see coming from our customers.


I would recommend speaking with our live chat team, who can be contacted either via this link: https://tel.st/rck28 or via your 24x7 App on your mobile device https://tel.st/wbr8d

 

Once connected they can access your account securely and provide further support. 

 

Please let us know how you get on and what the outcome was.

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your business services on your mobile with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now