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URGENT HELP NEEDED!!! Live 24/7 Chat waiting times
I have been waiting for nearly 4 hours today to chat to anyone on Live 24/7 chat!!!! I have tried about 5-6 other times and at varying times over the last few weeks and I am "connecting' and number 1 in the queue the whole time!!?? What is going on? I am stuck by my computer and it is xmas eve! I was in the same position everytime and last night I waited until 3 hours had passed, the same as todays waiting time, before I gave up but I am stressing out now! The waiting times have varied between 1 and a half hours to 4 plus hours! I need to chat via live chat due to health issues with my voice & because I have been unable to get through to discuss my payment arrangement (which will be paid in full in approx 30 days as I am experiencing financial hardship due to the health problems mentioned above) Telstra has sent a notice of suspension that will occur tomorrow on Christmas Day! I have no way of paying the amount owed but want to discuss payments over 4 weeks but I keep waiting and waiting for an actual person to live chat with!! Can anyone help me? I have lodged a complaint, reluctantly, as I have had only great experiences in the past with 24/7 chat but that's not going to help me now! This is URGENT!! This is regarding my business account also and being suspended will only make my situation worse as I need these services to make money!