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JF82
Level 1: Cadet

Made an order online Thursday 10/01/2019 received order number, had not received confirmation email. Followed up with a phone call to Telstra Tuesday 15/01/2019, was told order was in transit on Monday 14/01/2019. Contacted through live chat 17/01/20 ...

TMcDaid
Level 1: Cadet

We have just had our new system installed (LDP-9240D), however the usual *21# method for diverting calls doesn't appear to function on this handset. Can anyone help me? We are a 24 hour business that needs to be able to divert calls after business ho ...

KD2018
Level 1: Cadet

Why does the Unbilled Activity function online have constant issuesOne minute you can see the information the next minute you can  not retrieve any of the information for the current period. It drives me crazy. And sometimes it takes days for it to w ...

Rosie_
Level 1: Cadet

How do I get my website hopscotchfitness.com.au unblocked by Telstra?  Customers are not able to book with me online and we're losing business.

GaryBJ
Level 1: Cadet

early November 2018 we applied to move our service.. 30 of January 2019 we MAY, if lucky have internet and phones.. the existing house is connected to the NBNthe previous tenants took the little black NBN box..  Apparently a complete new install is r ...

reg36
Level 1: Cadet

24 month DOT bundle ended and no longer wish to continue with it. How do I close it down so that I can change over to a different supplier. 

obejohn
Level 1: Cadet

On November 16, 2018 I applied to have a business phone transferred from the current lessee to my company. The existing lessee and I filled in the required business to business transfer form and submitted it to the local Telstra agent. We contacted T ...

StevenPH
Level 1: Cadet

Is it possible to revert to the previous billing page for My Telstra Tools? The new billing page is terrible. All of the information that used to be available on the page has been removed and is only accessible if you download a PDF or a data file. T ...

Nutcracker
Level 1: Cadet

Why is it impossible to close a small business account when going through the proper channels at Telstra. I have been trying since i sold my house on the 17th Sept 2018 tillnow 30th Nov 2018 and to-day i received another reminder that the closed acco ...

iggy32
Level 1: Cadet

How do you download attachments like photos from bigpond email? 

Jacks3
Level 1: Cadet
trobbo72
Level 1: Cadet

Hi all, I used to have a messagebank feature that allowed me to program a number to divert calls to and then I used a message that said 'leave a message after the tone or press 0 now to be diverted to my receptionist'. That feature does not seem to b ...

Erniechin
Level 2: Rookie

Hi, how do I obtain previous bills of my account(from 01/12/2015 - 30/06/2016)?Thanks!

WayfarerGX
Level 1: Cadet

Does anyone know if Telstra Mobile Protect is available for corporate mobile phones? Need to restrict usage to a single call centre number. Our tech guy is asking if the feature is available via YTT.

optometryatcoor
Level 1: Cadet

My bill did not arrive in the mail. So I'm trying to print my latest account, but the instruction the instructions don't match what is on the website.

Blackduck1089
Level 1: Cadet

    hello   my bill shows third party charges of $20.55   Could you please inform me why I have been charged these fees ? <removed for your privacy>

JDRyan1
Level 1: Cadet

For the past month or so, my business email account has been receiving numerous returned messages for "mail system error" from Mail Administrator. These are returned messages that I did not send.What can I do?

Brad__
Level 1: Cadet

Hi Our comapny siged up for NBN last year and we were told that our land lines would also have to be put on the nbn For the past two months we have not gone a week without having to call someone or rest a box and this is impacting our business. Waiti ...

Disgruntled2
Level 3: Gumshoe

I am the secretary of a regional sporting body and have been for over 2 years.  The Committee does change substantially over a period of time and unfortunately in changes of Committee the office bearers have neglected to advise Telstra of changes in ...

rumrhi1
Level 2: Rookie

I would like a quote for roaming in Vanuatu, cost of calls, data, etc..

JF82
Level 1: Cadet

Made an order online Thursday 10/01/2019 received order number, had not received confirmation email. Followed up with a phone call to Telstra Tuesday 15/01/2019, was told order was in transit on Monday 14/01/2019. Contacted through live chat 17/01/20 ...

TMcDaid
Level 1: Cadet

We have just had our new system installed (LDP-9240D), however the usual *21# method for diverting calls doesn't appear to function on this handset. Can anyone help me? We are a 24 hour business that needs to be able to divert calls after business ho ...

KD2018
Level 1: Cadet

Why does the Unbilled Activity function online have constant issuesOne minute you can see the information the next minute you can  not retrieve any of the information for the current period. It drives me crazy. And sometimes it takes days for it to w ...

GPGPGP
Level 2: Rookie

Spoke to online chat on Monday when I had a whole lot of errors after logging on trying to manage my mobile device (business account). They promised a fix was going in as we speak (I doubt this somehow). And now when I logon I am greeted with: Your T ...

Inch57
Level 1: Cadet

24/7 chat is always very reassuring with user names to try (in 3 to 5 business days - why so long?) but after patiently waiting for the Telstra wheel to ever so slowly turn I still cannot access my account online

Raucous
Level 1: Cadet

As of yesterday, my IMAP  business email account is now in suspension for 10 consecutive days.There has been no notification of why this is so, either in the lead up or following the address suspension.I have a primary TIO investigation underway and ...

-Bennie-
Level 1: Cadet

So we run a Red Rooster my wife and I. Our Telstra DOT service goes down ( No phone, no internet ). I ring Telstra support on Friday, Nah they say, we can't comeI ring back and complain, constructively.... Yeah ok, we'll try againA technician rings t ...

Lydia1964
Level 1: Cadet

For 3 days now, unbilled activity has not been available when I access my online bill. I have reported it to 24/7 chat but still not fixed.
Any suggestions please?

Victoria3
Level 1: Cadet

Hi, How can I retrieve our Account Summary in Excel? Kind regards,

Victoria3
Level 1: Cadet

Hi, How can I retrieve our Account Summary in Excel? Kind regards,

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