Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

How do you get a Telstra ID and access Pre-Sale tickets through Telstra Plus as a business customer?

Level 4: Private Eye

Some 12 months ago, a colleague and friend departed and moved his mobile (in the company name) to another entity.  Last month, during an attempt to resolve some unrelated billing issues, I discovered that I can still see all of his current and histor ...

Level 1: Cadet

I ordered A prepaid mobile phone last week and received a receipt but no sign of any delivery or tracking  

Level 1: Cadet

We took over my parents business approximately 2 years ago and changed business names. We had been having issues with another company interstate with a similar name, but different ABN. These companies were not related, but we would regularly receive ...

Level 1: Cadet

So on Friday I answer the phone call to Telstra to sign up for a mobile plan and office I have received the office package today I got an email saying my mobile order has been cancelled with no explanation of why just a number to call

Level 1: Cadet

Ever since Telstra Country Wide was Axed,  I can't get a straight answer from anyone because I don't have any direct contacts inside the beast, and you can't trust anyone in the partner networks because they are all in it for themselves and fighting ...

Level 2: Rookie

I placed an order over a week ago through Telstra and although I my credit card has been debited for 2 months charges, I have not had any communication from Telstra despite several phone calls to their Agent on 1800 081 661 and 132200. It appears nei ...

Level 2: Rookie

I have a business and is currently in the process of connecting to nbn but a month already and still not complete. I have followed up many times with the nbn team because the interruption we had. Two days ago we did not have any connections to our bu ...

Level 1: Cadet

From July 1 if you activate your phone on international roaming  in an eligible it will automatically activate the international day  pass  at $10 per day Will  this occur even if you have opted on your account to disable the day pass facility

Level 2: Rookie

You know it never ceases to amaze me how when you want to change your data/phone  plan especially when you want to pay less for more data how it will cost you as and I quote "You have a contract" .But they can send you a random sms saying oh sorry fr ...

Level 1: Cadet

Level 1: Cadet

Hi all, I used to have a messagebank feature that allowed me to program a number to divert calls to and then I used a message that said 'leave a message after the tone or press 0 now to be diverted to my receptionist'. That feature does not seem to b ...

Level 2: Rookie

Hi, how do I obtain previous bills of my account(from 01/12/2015 - 30/06/2016)?Thanks!

Level 1: Cadet

Does anyone know if Telstra Mobile Protect is available for corporate mobile phones? Need to restrict usage to a single call centre number. Our tech guy is asking if the feature is available via YTT.

Level 1: Cadet

My bill did not arrive in the mail. So I'm trying to print my latest account, but the instruction the instructions don't match what is on the website.

Level 1: Cadet

    hello   my bill shows third party charges of $20.55   Could you please inform me why I have been charged these fees ? <removed for your privacy>

Level 1: Cadet

For the past month or so, my business email account has been receiving numerous returned messages for "mail system error" from Mail Administrator. These are returned messages that I did not send.What can I do?

Level 1: Cadet

Hi Our comapny siged up for NBN last year and we were told that our land lines would also have to be put on the nbn For the past two months we have not gone a week without having to call someone or rest a box and this is impacting our business. Waiti ...

Level 3: Gumshoe

I am the secretary of a regional sporting body and have been for over 2 years.  The Committee does change substantially over a period of time and unfortunately in changes of Committee the office bearers have neglected to advise Telstra of changes in ...

Level 1: Cadet

Hi Ordered for anew Telephone line for my new business.Got the new number advertised the new number for my clients to call thinking the line will be active within 10 days.I rodered around the first week of marchI was told two technicians will come1st ...

Level 2: Rookie

Spoke to online chat on Monday when I had a whole lot of errors after logging on trying to manage my mobile device (business account). They promised a fix was going in as we speak (I doubt this somehow). And now when I logon I am greeted with: Your T ...

Level 1: Cadet

24/7 chat is always very reassuring with user names to try (in 3 to 5 business days - why so long?) but after patiently waiting for the Telstra wheel to ever so slowly turn I still cannot access my account online

Level 1: Cadet

As of yesterday, my IMAP  business email account is now in suspension for 10 consecutive days.There has been no notification of why this is so, either in the lead up or following the address suspension.I have a primary TIO investigation underway and ...

Level 1: Cadet

So we run a Red Rooster my wife and I. Our Telstra DOT service goes down ( No phone, no internet ). I ring Telstra support on Friday, Nah they say, we can't comeI ring back and complain, constructively.... Yeah ok, we'll try againA technician rings t ...

Level 1: Cadet

For 3 days now, unbilled activity has not been available when I access my online bill. I have reported it to 24/7 chat but still not fixed.
Any suggestions please?

Level 1: Cadet

Hi, How can I retrieve our Account Summary in Excel? Kind regards,

Level 1: Cadet

Hi, How can I retrieve our Account Summary in Excel? Kind regards,

Level 1: Cadet

I have an intermittent fault on my bigpond email. I have tried to resolve this fault several times in the last fortnight. Because it is an intermittent fault, it is difficult to isolate. I have had civil and constructive help from the Manila help sta ...

Level 1: Cadet

Hi,I have a Biz Essentials account and have registered my domain name thorugh this account. I now want to develop me website in Wordpress. So I want to asign the domain name to my wordpress site (currently a site).I would appreciate so ...

Our community experts

Telstra 24x7®

Manage your business services on your mobile with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now