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Jo350
Level 1: Cadet

How do I call NZ from my mobile? I have activated the $5 a call on my account and an SMS is supposed to be sent to my phone when it is ready to be used but have had no SMS and it has been three days.

LawrenceM
Level 1: Cadet

Hi I'm getting emails that I send to bigpond email addresses from my business account rejected as spam. I've checked that the email address I'm sending from isn't on a spam list. I've spoken to Telstra support who were unable to resolve the issue. Th ...

West-test
Level 1: Cadet

hi i have placed order on 23/02/18 and still not recieved my goods or anything connected our business has no connction to internet please advise 

legacy
Level 1: Cadet

Hi thereI recently had my service restricted for non payment of my account (ADLS2 + business phone bundle) however have since fixed it since 04/05/18 and paid up to dateUnfortunatley my speed and service is still restricted. All my download tests sho ...

dib4
Level 1: Cadet

Why am I being charged Directory charges?  I have never accepted advertising with white pages nor do I want to?  How do I go about getting it credited? Is it just easier to go into a Telstra store or will I call and be on hold or umpteen hours??

Camac92
Level 1: Cadet
GS88
Level 1: Cadet

Hi, can someone please advise me on how I can check contract end dates for multiple services on a Business Account.  My company has multiple services and I would like to view the contract end dates on a few services.  Thanks for your assistance.

Sibson-Account
Level 1: Cadet

I have recently changed my hosting over from Telstra to Digital Pacific.
I can no longer receive @bigpond emails and when I try to troubeshoot this on the new server there are no error messages displayed. I have read in a previous thread that this can ...

AWDIGFOR
Level 1: Cadet

I need to change the name of my business for the account

mohelza0z
Level 1: Cadet

hi everyone. i am having trouble with viewing my accounts and services . so i log on , i go to " my profile " and select " View accounts and services "  and then the page opens showing the following ... HomeYour profileYour detailsView accounts and s ...

Erniechin
Level 2: Rookie

Hi, how do I obtain previous bills of my account(from 01/12/2015 - 30/06/2016)?Thanks!

WayfarerGX
Level 1: Cadet

Does anyone know if Telstra Mobile Protect is available for corporate mobile phones? Need to restrict usage to a single call centre number. Our tech guy is asking if the feature is available via YTT.

optometryatcoor
Level 1: Cadet

My bill did not arrive in the mail. So I'm trying to print my latest account, but the instruction the instructions don't match what is on the website.

Blackduck1089
Level 1: Cadet

    hello   my bill shows third party charges of $20.55   Could you please inform me why I have been charged these fees ? <removed for your privacy>

JDRyan1
Level 1: Cadet

For the past month or so, my business email account has been receiving numerous returned messages for "mail system error" from Mail Administrator. These are returned messages that I did not send.What can I do?

Brad__
Level 1: Cadet

Hi Our comapny siged up for NBN last year and we were told that our land lines would also have to be put on the nbn For the past two months we have not gone a week without having to call someone or rest a box and this is impacting our business. Waiti ...

Disgruntled2
Level 3: Gumshoe

I am the secretary of a regional sporting body and have been for over 2 years.  The Committee does change substantially over a period of time and unfortunately in changes of Committee the office bearers have neglected to advise Telstra of changes in ...

rumrhi1
Level 2: Rookie

I would like a quote for roaming in Vanuatu, cost of calls, data, etc..

rumrhi1
Level 2: Rookie

I would like a quote for roaming in Vanuatu, cost of calls, data, etc..

Truckie
Level 1: Cadet

We keep receiving emails telling us that our domain name (irallentransport.com.au) will expire on 8 Nov.  We have tried renewing online as we usually do but just get a sysyem error. We have sent multiple emails to domains@online.telstra.com.au but ne ...

Raucous
Level 1: Cadet

As of yesterday, my IMAP  business email account is now in suspension for 10 consecutive days.There has been no notification of why this is so, either in the lead up or following the address suspension.I have a primary TIO investigation underway and ...

-Bennie-
Level 1: Cadet

So we run a Red Rooster my wife and I. Our Telstra DOT service goes down ( No phone, no internet ). I ring Telstra support on Friday, Nah they say, we can't comeI ring back and complain, constructively.... Yeah ok, we'll try againA technician rings t ...

Lydia1964
Level 1: Cadet

For 3 days now, unbilled activity has not been available when I access my online bill. I have reported it to 24/7 chat but still not fixed.
Any suggestions please?

Victoria3
Level 1: Cadet

Hi, How can I retrieve our Account Summary in Excel? Kind regards,

Victoria3
Level 1: Cadet

Hi, How can I retrieve our Account Summary in Excel? Kind regards,

Cobhorse
Level 1: Cadet

I have an intermittent fault on my bigpond email. I have tried to resolve this fault several times in the last fortnight. Because it is an intermittent fault, it is difficult to isolate. I have had civil and constructive help from the Manila help sta ...

withyman
Level 1: Cadet

Hi,I have a Biz Essentials account and have registered my domain name thorugh this account. I now want to develop me website in Wordpress. So I want to asign the domain name to my wordpress site (currently a .wordpress.com site).I would appreciate so ...

Researching
Level 1: Cadet

Hi Do 1-800 numbers appear on your detailed billing??  I need to search my bill for time and date for when I have called a 1-800 number.  Any help is appreciated. Thanks   

taniam1
Level 1: Cadet

Hi we have changed over to the NBn and since then we haven't been able to access our 24/7 usage....have tried to call a couple of times with not much joy..part of our issue is that we no longer use the email address that we originally setup 24/7 with ...

Teedee431
Level 2: Rookie

Trying to get the new OneDrive up and running.I got my main PC synced. I then transferred over 3.5 gb of files into the new OneDrive. However, when I open the same OneDrive location on my laptop there are no files showing...