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cooper2006
cooper2006
Level 2: Rookie
3 weeks ago

New phone order and business account - no communication

I placed an order over a week ago through Telstra and although I my credit card has been debited for 2 months charges, I have not had any communication from Telstra despite several phone calls to their Agent on 1800 081 661 and 132200. It appears nei ...

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Li88
Li88
Level 2: Rookie
4 weeks ago

Who can help me??

I have a business and is currently in the process of connecting to nbn but a month already and still not complete. I have followed up many times with the nbn team because the interruption we had. Two days ago we did not have any connections to our bu ...

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DV55
DV55
Level 1: Cadet
May

Changes to International Travel Pass

From July 1 if you activate your phone on international roaming  in an eligible it will automatically activate the international day  pass  at $10 per day Will  this occur even if you have opted on your account to disable the day pass facility

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TLM2
TLM2
Level 2: Rookie
May

Shared data

You know it never ceases to amaze me how when you want to change your data/phone  plan especially when you want to pay less for more data how it will cost you as and I quote "You have a contract" .But they can send you a random sms saying oh sorry fr ...

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GT388
GT388
Level 1: Cadet
May

Received invoice, but not Telstra customer

We have never been with Telstra and received a $1000 invoice. Went into the Telstra store and they said it's a business account, when in fact our number is residential.
The numbers on the invoice are all 1900 numbers which are not reflected as being c ...

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TassieTerence
TassieTerence
Level 1: Cadet
April

telstra live chat 24/7

I have been trying to access 24/7 live chat but the link just stays not live, is there a problem with this service?

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DDYW22
DDYW22
Level 1: Cadet
April

Assigned Business Account

How do I get removed from an assigned business account to a regular business account? 

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MMM19
MMM19
Level 1: Cadet
April

Online My account

what a pathetic online business portal? Cannot find the unbilled activity. Any Help?

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ZacCage
ZacCage
Level 1: Cadet
April

Telstra hasn't followed up with my order

Received a Telstra Invoice for my mobile order however Telstra hasn't a scrap of information regarding me or my order
Order
ORDER SMB61527
Date:28/03/2019
Customer Details:
ZACHARY *******
<Removed for your privacy>
Deliver To:
As above
Qty Product Name

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csquares
csquares
Level 1: Cadet
April

Telephone line installation

Hi Ordered for anew Telephone line for my new business.Got the new number advertised the new number for my clients to call thinking the line will be active within 10 days.I rodered around the first week of marchI was told two technicians will come1st ...

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kkkkww
kkkkww
Level 1: Cadet
March

How to Register for My Account for Business

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Jacks3
Jacks3
Level 1: Cadet
August

SIM card not working

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trobbo72
trobbo72
Level 1: Cadet
September

Mobile Messagebank divert from personal greeting option dissapeared

Hi all, I used to have a messagebank feature that allowed me to program a number to divert calls to and then I used a message that said 'leave a message after the tone or press 0 now to be diverted to my receptionist'. That feature does not seem to b ...

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Erniechin
Erniechin
Level 2: Rookie
February 2018

Request for old bills

Hi, how do I obtain previous bills of my account(from 01/12/2015 - 30/06/2016)?Thanks!

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WayfarerGX
WayfarerGX
Level 1: Cadet
October 2017

Telstra Mobile Protect via YTT

Does anyone know if Telstra Mobile Protect is available for corporate mobile phones? Need to restrict usage to a single call centre number. Our tech guy is asking if the feature is available via YTT.

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optometryatcoor
optometryatcoor
Level 1: Cadet
September 2017

Printing bill

My bill did not arrive in the mail. So I'm trying to print my latest account, but the instruction the instructions don't match what is on the website.

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Blackduck1089
Blackduck1089
Level 1: Cadet
April 2016

THIRD PARTY CHARGES

    hello   my bill shows third party charges of $20.55   Could you please inform me why I have been charged these fees ? <removed for your privacy>

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JDRyan1
JDRyan1
Level 1: Cadet
May 2016

My email account has been hacked and I am getting lots of "undeliverable mail" notices

For the past month or so, my business email account has been receiving numerous returned messages for "mail system error" from Mail Administrator. These are returned messages that I did not send.What can I do?

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Brad__
Brad__
Level 1: Cadet
February 2016

Telstra business support (DOT) abysmal

Hi Our comapny siged up for NBN last year and we were told that our land lines would also have to be put on the nbn For the past two months we have not gone a week without having to call someone or rest a box and this is impacting our business. Waiti ...

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Disgruntled2
Disgruntled2
Level 3: Gumshoe
January 2015

Account Access Authorities

I am the secretary of a regional sporting body and have been for over 2 years.  The Committee does change substantially over a period of time and unfortunately in changes of Committee the office bearers have neglected to advise Telstra of changes in ...

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csquares
csquares
Level 1: Cadet
April

Telephone line installation

Hi Ordered for anew Telephone line for my new business.Got the new number advertised the new number for my clients to call thinking the line will be active within 10 days.I rodered around the first week of marchI was told two technicians will come1st ...

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GPGPGP
GPGPGP
Level 2: Rookie
July

When will Telstra Tools be fixed?

Spoke to online chat on Monday when I had a whole lot of errors after logging on trying to manage my mobile device (business account). They promised a fix was going in as we speak (I doubt this somehow). And now when I logon I am greeted with: Your T ...

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Inch57
Inch57
Level 1: Cadet
June 2018

Cannot register my small business account number online and 24/7 chat hasn't solved it

24/7 chat is always very reassuring with user names to try (in 3 to 5 business days - why so long?) but after patiently waiting for the Telstra wheel to ever so slowly turn I still cannot access my account online

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Raucous
Raucous
Level 1: Cadet
August 2017

IMAP legacy email address suspended without notice

As of yesterday, my IMAP  business email account is now in suspension for 10 consecutive days.There has been no notification of why this is so, either in the lead up or following the address suspension.I have a primary TIO investigation underway and ...

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-Bennie-
-Bennie-
Level 1: Cadet
June 2017

Telstra DOT Support - Unavailable on the weekend :-(

So we run a Red Rooster my wife and I. Our Telstra DOT service goes down ( No phone, no internet ). I ring Telstra support on Friday, Nah they say, we can't comeI ring back and complain, constructively.... Yeah ok, we'll try againA technician rings t ...

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Lydia1964
Lydia1964
Level 1: Cadet
May 2017

Unbilled activity

For 3 days now, unbilled activity has not been available when I access my online bill. I have reported it to 24/7 chat but still not fixed.
Any suggestions please?

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Victoria3
Victoria3
Level 1: Cadet
April 2017

Setting up email bill, My Account and the 24x7 App

Hi, How can I retrieve our Account Summary in Excel? Kind regards,

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Victoria3
Victoria3
Level 1: Cadet
April 2017

Setting up email bill, My Account and the 24x7 App

Hi, How can I retrieve our Account Summary in Excel? Kind regards,

  • 598 Views
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Cobhorse
Cobhorse
Level 1: Cadet
February 2017

intermittent fault, only on Telstra outgoing mail. Incoming, all good

I have an intermittent fault on my bigpond email. I have tried to resolve this fault several times in the last fortnight. Because it is an intermittent fault, it is difficult to isolate. I have had civil and constructive help from the Manila help sta ...

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withyman
withyman
Level 1: Cadet
February 2017

how to allocate my Biz Essentials registered domain name to my Wordpress site

Hi,I have a Biz Essentials account and have registered my domain name thorugh this account. I now want to develop me website in Wordpress. So I want to asign the domain name to my wordpress site (currently a .wordpress.com site).I would appreciate so ...

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