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MM58
MM58
Level 1: Cadet
Wednesday

Outgoing SMTP server in Office 365 Outlook 2016

All of a sudden I cannot send emails on my business email which uses a domain name incoming server and Telstra's SMTP outgoing server.  It keeps asking for my username and password for that email address.  I'm able to receive emails, but not send the ...

  • 40 Views
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ePrintDesign
ePrintDesign
Level 1: Cadet
Friday

Update buiness name

My business name is spelled incorrectly. Annoys the heck out of me. How can I update the name?

  • 64 Views
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Tony137
Tony137
Level 1: Cadet
2 weeks ago

How do I find the cost of cancelling my service?

I have aBizEssentialsplan for phone and internet.It was for two years, and has eight months to run. Where do I find information about the cost of cancelling this service? Thanks

  • 80 Views
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ChangeSupply
ChangeSupply
Level 1: Cadet
2 weeks ago

Been On Hold For 1hour 12 Minutes

Been On Hold For 1hour 12 Minutes and have no incoming calls to my business? Does your tech support division even exist?

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Foxbat
Foxbat
Level 1: Cadet
4 weeks ago

Worst Experience Trying to Get Telstra's attention to rectify Billing

I'll be ringing the TIO with a complaint tomorrow in an effort to resolve an issue that the call centre refuses to deal with nor elevate my complaint higher as requested. To top it off, I rang 132000 at 20:11  (on hold 30 mins) before speaking to (Br ...

  • 183 Views
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epic20
epic20
Level 1: Cadet
a month ago

claiming lost takings due to loss of Telstra Service

I am a small sole trader and have had difficulties with my Telstra service to my shop, which has resulted in a considerable loss in my takings. The service were out for 3 days straingt in December 2019 and again recently for 3 days in January. I reso ...

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Des20
Des20
Level 1: Cadet
a month ago

Line Hunt Removal

I have called the business center twice to have line hunt removed, and  twice this has failed. Is there anyone else I can call that is not an oversea's call center that understands what I am asking or knows what to do?

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EpitomeCivil
EpitomeCivil
Level 1: Cadet
January

Unable to create account for online access

Tried numerous times to create a my account for the business account. Called up for support to try and rectify the problem with the same result. Name not matching. I am the director of the company but I am unable to create access. Can anyone help wit ...

  • 307 Views
  • 0 Replies
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SKPT
SKPT
Level 1: Cadet
January

Wrong data usage showing in 24/7 App

I am wondering why my 24/7 app shows I have used 51.35 GB in 3 days (which isn't so) but when I log in on the computer it only shows 808 mb used?  The same thing happened last month, and I got messages that I was using data at a crazy (impossible) ra ...

  • 309 Views
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Aurelio
Aurelio
Level 1: Cadet
January

The salesman told me a price to do the deal and after a month. I receive one big surprise.

Hello, I`m disappointed with TELSTRA . The salesman told me different cost to do the deal. Now i receive a bad surprise. This company is not serious. They sold to me a plan with 60 G for $50.00 , to numbers $100.00 OK plus $20 for new cellphone. I ch ...

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kkkkww
kkkkww
Level 1: Cadet
March

How to Register for My Account for Business

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Jacks3
Jacks3
Level 1: Cadet
August 2018

SIM card not working

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trobbo72
trobbo72
Level 1: Cadet
September 2018

Mobile Messagebank divert from personal greeting option dissapeared

Hi all, I used to have a messagebank feature that allowed me to program a number to divert calls to and then I used a message that said 'leave a message after the tone or press 0 now to be diverted to my receptionist'. That feature does not seem to b ...

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Erniechin
Erniechin
Level 2: Rookie
February 2018

Request for old bills

Hi, how do I obtain previous bills of my account(from 01/12/2015 - 30/06/2016)?Thanks!

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WayfarerGX
WayfarerGX
Level 1: Cadet
October 2017

Telstra Mobile Protect via YTT

Does anyone know if Telstra Mobile Protect is available for corporate mobile phones? Need to restrict usage to a single call centre number. Our tech guy is asking if the feature is available via YTT.

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optometryatcoor
optometryatcoor
Level 1: Cadet
September 2017

Printing bill

My bill did not arrive in the mail. So I'm trying to print my latest account, but the instruction the instructions don't match what is on the website.

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Blackduck1089
Blackduck1089
Level 1: Cadet
April 2016

THIRD PARTY CHARGES

    hello   my bill shows third party charges of $20.55   Could you please inform me why I have been charged these fees ? <removed for your privacy>

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JDRyan1
JDRyan1
Level 1: Cadet
May 2016

My email account has been hacked and I am getting lots of "undeliverable mail" notices

For the past month or so, my business email account has been receiving numerous returned messages for "mail system error" from Mail Administrator. These are returned messages that I did not send.What can I do?

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Brad__
Brad__
Level 1: Cadet
February 2016

Telstra business support (DOT) abysmal

Hi Our comapny siged up for NBN last year and we were told that our land lines would also have to be put on the nbn For the past two months we have not gone a week without having to call someone or rest a box and this is impacting our business. Waiti ...

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Disgruntled2
Disgruntled2
Level 3: Gumshoe
January 2015

Account Access Authorities

I am the secretary of a regional sporting body and have been for over 2 years.  The Committee does change substantially over a period of time and unfortunately in changes of Committee the office bearers have neglected to advise Telstra of changes in ...

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MM58
MM58
Level 1: Cadet
Wednesday

Outgoing SMTP server in Office 365 Outlook 2016

All of a sudden I cannot send emails on my business email which uses a domain name incoming server and Telstra's SMTP outgoing server.  It keeps asking for my username and password for that email address.  I'm able to receive emails, but not send the ...

  • 40 Views
  • 0 Replies
0 Kudos
Like
More
ePrintDesign
ePrintDesign
Level 1: Cadet
Friday

Update buiness name

My business name is spelled incorrectly. Annoys the heck out of me. How can I update the name?

  • 64 Views
  • 0 Replies
0 Kudos
Like
More
Tony137
Tony137
Level 1: Cadet
2 weeks ago

How do I find the cost of cancelling my service?

I have aBizEssentialsplan for phone and internet.It was for two years, and has eight months to run. Where do I find information about the cost of cancelling this service? Thanks

  • 80 Views
  • 0 Replies
0 Kudos
Like
More
Foxbat
Foxbat
Level 1: Cadet
4 weeks ago

Worst Experience Trying to Get Telstra's attention to rectify Billing

I'll be ringing the TIO with a complaint tomorrow in an effort to resolve an issue that the call centre refuses to deal with nor elevate my complaint higher as requested. To top it off, I rang 132000 at 20:11  (on hold 30 mins) before speaking to (Br ...

  • 183 Views
  • 0 Replies
0 Kudos
Like
More
EpitomeCivil
EpitomeCivil
Level 1: Cadet
January

Unable to create account for online access

Tried numerous times to create a my account for the business account. Called up for support to try and rectify the problem with the same result. Name not matching. I am the director of the company but I am unable to create access. Can anyone help wit ...

  • 307 Views
  • 0 Replies
0 Kudos
Like
More
SKPT
SKPT
Level 1: Cadet
January

Wrong data usage showing in 24/7 App

I am wondering why my 24/7 app shows I have used 51.35 GB in 3 days (which isn't so) but when I log in on the computer it only shows 808 mb used?  The same thing happened last month, and I got messages that I was using data at a crazy (impossible) ra ...

  • 309 Views
  • 0 Replies
0 Kudos
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MarianStaudt
MarianStaudt
Level 1: Cadet
December

I can’t pay my bill in the new business billing portal

Since the update my account number 2118554944 is no longer visible. All the links go to my very old account 2430413400 i have now applied for a one week extension, I hope you can fix it within this time. Please email me when I can pay my bill again. 

...

  • 266 Views
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csquares
csquares
Level 1: Cadet
April

Telephone line installation

Hi Ordered for anew Telephone line for my new business.Got the new number advertised the new number for my clients to call thinking the line will be active within 10 days.I rodered around the first week of marchI was told two technicians will come1st ...

  • 608 Views
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GPGPGP
GPGPGP
Level 2: Rookie
July 2018

When will Telstra Tools be fixed?

Spoke to online chat on Monday when I had a whole lot of errors after logging on trying to manage my mobile device (business account). They promised a fix was going in as we speak (I doubt this somehow). And now when I logon I am greeted with: Your T ...

  • 1,466 Views
  • 0 Replies
3 Kudos
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Inch57
Inch57
Level 1: Cadet
June 2018

Cannot register my small business account number online and 24/7 chat hasn't solved it

24/7 chat is always very reassuring with user names to try (in 3 to 5 business days - why so long?) but after patiently waiting for the Telstra wheel to ever so slowly turn I still cannot access my account online

  • 1,206 Views
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