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Level 1: Cadet

a month ago

Ever since Telstra Country Wide was Axed, I can't get a straight answer from anyone because I don't have any direct contacts inside the beast, and you can't trust anyone in the partner networks because they are all in it for themselves and fighting ...

Level 2: Rookie

June

I placed an order over a week ago through Telstra and although I my credit card has been debited for 2 months charges, I have not had any communication from Telstra despite several phone calls to their Agent on 1800 081 661 and 132200. It appears nei ...

Level 2: Rookie

June

I have a business and is currently in the process of connecting to nbn but a month already and still not complete. I have followed up many times with the nbn team because the interruption we had. Two days ago we did not have any connections to our bu ...

Level 1: Cadet

May

From July 1 if you activate your phone on international roaming in an eligible it will automatically activate the international day pass at $10 per day Will this occur even if you have opted on your account to disable the day pass facility

Level 2: Rookie

May

You know it never ceases to amaze me how when you want to change your data/phone plan especially when you want to pay less for more data how it will cost you as and I quote "You have a contract" .But they can send you a random sms saying oh sorry fr ...

2 Likes
667 Views
7 Replies
May by DrQ

Level 1: Cadet

May

We have never been with Telstra and received a $1000 invoice. Went into the Telstra store and they said it's a business account, when in fact our number is residential.
The numbers on the invoice are all 1900 numbers which are not reflected as being c ...

Level 1: Cadet

April

I have been trying to access 24/7 live chat but the link just stays not live, is there a problem with this service?

Level 1: Cadet

April

How do I get removed from an assigned business account to a regular business account?

Level 1: Cadet

April

what a pathetic online business portal? Cannot find the unbilled activity. Any Help?

Level 1: Cadet

April

Received a Telstra Invoice for my mobile order however Telstra hasn't a scrap of information regarding me or my order
Order
ORDER SMB61527
Date:28/03/2019
Customer Details:
ZACHARY *******
<Removed for your privacy>
Deliver To:
As above
Qty Product Name

Level 1: Cadet

March

Level 1: Cadet

August 2018

0 Likes
2,109 Views
7 Replies
September by DeltaSquad

Level 1: Cadet

September 2018

Hi all, I used to have a messagebank feature that allowed me to program a number to divert calls to and then I used a message that said 'leave a message after the tone or press 0 now to be diverted to my receptionist'. That feature does not seem to b ...

Level 2: Rookie

February 2018

Hi, how do I obtain previous bills of my account(from 01/12/2015 - 30/06/2016)?Thanks!

Level 1: Cadet

October 2017

Does anyone know if Telstra Mobile Protect is available for corporate mobile phones? Need to restrict usage to a single call centre number. Our tech guy is asking if the feature is available via YTT.

Level 1: Cadet

September 2017

My bill did not arrive in the mail. So I'm trying to print my latest account, but the instruction the instructions don't match what is on the website.

Level 1: Cadet

April 2016

hello my bill shows third party charges of $20.55 Could you please inform me why I have been charged these fees ? <removed for your privacy>

Level 1: Cadet

May 2016

For the past month or so, my business email account has been receiving numerous returned messages for "mail system error" from Mail Administrator. These are returned messages that I did not send.What can I do?

Level 1: Cadet

February 2016

Hi Our comapny siged up for NBN last year and we were told that our land lines would also have to be put on the nbn For the past two months we have not gone a week without having to call someone or rest a box and this is impacting our business. Waiti ...

0 Likes
3,115 Views
5 Replies
May 2016 by afluster

Level 3: Gumshoe

January 2015

I am the secretary of a regional sporting body and have been for over 2 years. The Committee does change substantially over a period of time and unfortunately in changes of Committee the office bearers have neglected to advise Telstra of changes in ...

0 Likes
6,909 Views
6 Replies
January 2016 by JesseS

Level 1: Cadet

April

Hi Ordered for anew Telephone line for my new business.Got the new number advertised the new number for my clients to call thinking the line will be active within 10 days.I rodered around the first week of marchI was told two technicians will come1st ...

Level 2: Rookie

July 2018

Spoke to online chat on Monday when I had a whole lot of errors after logging on trying to manage my mobile device (business account). They promised a fix was going in as we speak (I doubt this somehow). And now when I logon I am greeted with: Your T ...

Level 1: Cadet

June 2018

24/7 chat is always very reassuring with user names to try (in 3 to 5 business days - why so long?) but after patiently waiting for the Telstra wheel to ever so slowly turn I still cannot access my account online

Level 1: Cadet

August 2017

As of yesterday, my IMAP business email account is now in suspension for 10 consecutive days.There has been no notification of why this is so, either in the lead up or following the address suspension.I have a primary TIO investigation underway and ...

Level 1: Cadet

June 2017

So we run a Red Rooster my wife and I. Our Telstra DOT service goes down ( No phone, no internet ). I ring Telstra support on Friday, Nah they say, we can't comeI ring back and complain, constructively.... Yeah ok, we'll try againA technician rings t ...

Level 1: Cadet

May 2017

For 3 days now, unbilled activity has not been available when I access my online bill. I have reported it to 24/7 chat but still not fixed.
Any suggestions please?

Level 1: Cadet

April 2017

Hi, How can I retrieve our Account Summary in Excel? Kind regards,

Level 1: Cadet

April 2017

Hi, How can I retrieve our Account Summary in Excel? Kind regards,

Level 1: Cadet

February 2017

I have an intermittent fault on my bigpond email. I have tried to resolve this fault several times in the last fortnight. Because it is an intermittent fault, it is difficult to isolate. I have had civil and constructive help from the Manila help sta ...

Level 1: Cadet

February 2017

Hi,I have a Biz Essentials account and have registered my domain name thorugh this account. I now want to develop me website in Wordpress. So I want to asign the domain name to my wordpress site (currently a .wordpress.com site).I would appreciate so ...

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My Account For Business

What are the different Telstra partner programs, and what kind partner do i need?

New phone order and business account - no communication

Who can help me??

Changes to International Travel Pass

Shared data

Received invoice, but not Telstra customer

telstra live chat 24/7

Assigned Business Account

Online My account

Telstra hasn't followed up with my order

How to Register for My Account for Business

SIM card not working

Mobile Messagebank divert from personal greeting option dissapeared

Request for old bills

Telstra Mobile Protect via YTT

Printing bill

THIRD PARTY CHARGES

My email account has been hacked and I am getting lots of "undeliverable mail" notices

Telstra business support (DOT) abysmal

Account Access Authorities

Telephone line installation

When will Telstra Tools be fixed?

Cannot register my small business account number online and 24/7 chat hasn't solved it

IMAP legacy email address suspended without notice

Telstra DOT Support - Unavailable on the weekend :-(

Unbilled activity

Setting up email bill, My Account and the 24x7 App

Setting up email bill, My Account and the 24x7 App

intermittent fault, only on Telstra outgoing mail. Incoming, all good

how to allocate my Biz Essentials registered domain name to my Wordpress site

Telstra 24x7®