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EpitomeCivil
Level 1: Cadet

Tried numerous times to create a my account for the business account. Called up for support to try and rectify the problem with the same result. Name not matching. I am the director of the company but I am unable to create access. Can anyone help wit ...

SKPT
Level 1: Cadet

I am wondering why my 24/7 app shows I have used 51.35 GB in 3 days (which isn't so) but when I log in on the computer it only shows 808 mb used?  The same thing happened last month, and I got messages that I was using data at a crazy (impossible) ra ...

Aurelio
Level 1: Cadet

Hello, I`m disappointed with TELSTRA . The salesman told me different cost to do the deal. Now i receive a bad surprise. This company is not serious. They sold to me a plan with 60 G for $50.00 , to numbers $100.00 OK plus $20 for new cellphone. I ch ...

WVCCC1
Level 1: Cadet

I have tried to get this happening already but it has not happened yet  James

MarianStaudt
Level 1: Cadet

Since the update my account number 2118554944 is no longer visible. All the links go to my very old account 2430413400 i have now applied for a one week extension, I hope you can fix it within this time. Please email me when I can pay my bill again. 

...

BLACKGHOST
Level 1: Cadet

What the best way people have found to login and see there unfilled charges first time as some times they just dont show up no matter what or how many times you have done it

P1900
Level 2: Rookie

2 years ago I filled out a form and signed it to change my Foxtel from Telstra to Foxtel. Nothing has happened. I am paying $113 and do not watch many programmes as there is nothing to watch. I want to change to Foxtel - no Telstra!!!!!! I want to pa ...

SC100
Level 1: Cadet

How do you get a Telstra ID and access Pre-Sale tickets through Telstra Plus as a business customer?

PerthPhil
Level 4: Private Eye

Some 12 months ago, a colleague and friend departed and moved his mobile (in the company name) to another entity.  Last month, during an attempt to resolve some unrelated billing issues, I discovered that I can still see all of his current and histor ...

510
Level 1: Cadet

I ordered A prepaid mobile phone last week and received a receipt but no sign of any delivery or tracking  

Jacks3
Level 1: Cadet

trobbo72
Level 1: Cadet

Hi all, I used to have a messagebank feature that allowed me to program a number to divert calls to and then I used a message that said 'leave a message after the tone or press 0 now to be diverted to my receptionist'. That feature does not seem to b ...

Erniechin
Level 2: Rookie

Hi, how do I obtain previous bills of my account(from 01/12/2015 - 30/06/2016)?Thanks!

WayfarerGX
Level 1: Cadet

Does anyone know if Telstra Mobile Protect is available for corporate mobile phones? Need to restrict usage to a single call centre number. Our tech guy is asking if the feature is available via YTT.

optometryatcoor
Level 1: Cadet

My bill did not arrive in the mail. So I'm trying to print my latest account, but the instruction the instructions don't match what is on the website.

Blackduck1089
Level 1: Cadet

    hello   my bill shows third party charges of $20.55   Could you please inform me why I have been charged these fees ? <removed for your privacy>

JDRyan1
Level 1: Cadet

For the past month or so, my business email account has been receiving numerous returned messages for "mail system error" from Mail Administrator. These are returned messages that I did not send.What can I do?

Brad__
Level 1: Cadet

Hi Our comapny siged up for NBN last year and we were told that our land lines would also have to be put on the nbn For the past two months we have not gone a week without having to call someone or rest a box and this is impacting our business. Waiti ...

Disgruntled2
Level 3: Gumshoe

I am the secretary of a regional sporting body and have been for over 2 years.  The Committee does change substantially over a period of time and unfortunately in changes of Committee the office bearers have neglected to advise Telstra of changes in ...

EpitomeCivil
Level 1: Cadet

Tried numerous times to create a my account for the business account. Called up for support to try and rectify the problem with the same result. Name not matching. I am the director of the company but I am unable to create access. Can anyone help wit ...

SKPT
Level 1: Cadet

I am wondering why my 24/7 app shows I have used 51.35 GB in 3 days (which isn't so) but when I log in on the computer it only shows 808 mb used?  The same thing happened last month, and I got messages that I was using data at a crazy (impossible) ra ...

MarianStaudt
Level 1: Cadet

Since the update my account number 2118554944 is no longer visible. All the links go to my very old account 2430413400 i have now applied for a one week extension, I hope you can fix it within this time. Please email me when I can pay my bill again. 

...

csquares
Level 1: Cadet

Hi Ordered for anew Telephone line for my new business.Got the new number advertised the new number for my clients to call thinking the line will be active within 10 days.I rodered around the first week of marchI was told two technicians will come1st ...

GPGPGP
Level 2: Rookie

Spoke to online chat on Monday when I had a whole lot of errors after logging on trying to manage my mobile device (business account). They promised a fix was going in as we speak (I doubt this somehow). And now when I logon I am greeted with: Your T ...

Inch57
Level 1: Cadet

24/7 chat is always very reassuring with user names to try (in 3 to 5 business days - why so long?) but after patiently waiting for the Telstra wheel to ever so slowly turn I still cannot access my account online

Raucous
Level 1: Cadet

As of yesterday, my IMAP  business email account is now in suspension for 10 consecutive days.There has been no notification of why this is so, either in the lead up or following the address suspension.I have a primary TIO investigation underway and ...

-Bennie-
Level 1: Cadet

So we run a Red Rooster my wife and I. Our Telstra DOT service goes down ( No phone, no internet ). I ring Telstra support on Friday, Nah they say, we can't comeI ring back and complain, constructively.... Yeah ok, we'll try againA technician rings t ...

Lydia1964
Level 1: Cadet

For 3 days now, unbilled activity has not been available when I access my online bill. I have reported it to 24/7 chat but still not fixed.
Any suggestions please?

Victoria3
Level 1: Cadet

Hi, How can I retrieve our Account Summary in Excel? Kind regards,

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