Hi TassieTerence, I hope you've been able to get the assistance you need since posting. I'm not aware of any widespread faults which were affecting the online chat service yesterday - it may be worth clearing your browser cache and cookies and trying again via https://tel.st/sd2qm. Our teams on 13 22 00 can help with any account questions or problems, and you can also request a return call through our 24x7 app, https://tel.st/alw2e. Once logged in, go to the Support tab and tap 'By Phone' under 'Contact Us'. You'll then be taken to a page where you can advise the reason for the call and the preferred contact number.