Level 1: Cadet

My football live app

I just downloaded and purchased so I can watch the Matilda game that's on right now. It keeps saying location error.

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Support Team
Support Team

Re: My football live app

Hello @Awash,


Apologies for the issues accessing your match last night.


Are you currently based in Australia? The My Football Live Pass can only

be accessed in Australia.


Have you tried uninstalling and reinstalling the App?

Have you checked in your settings to see the My Football Live App

has access to your location?


If none of these steps help, can you please let me know what device

you are using to access the My Football live App?

(Model and iOS/Android version)


Are your account details displayed when you click on the Live Pass

icon in the top right corner?


Do you have a VPN installed on your device?

Have you tried alternate internet connections?


Once I have more details we can investigate further

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