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jordie13
Level 2: Rookie

Apps

I cannot watch the nrl app on my Telstra tv, it shows what is on but won't open even though it says live now

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5 REPLIES 5
Support Team
Support Team

Re: Apps

Hi @jordie13

 

Thank you for your post. 

 

Live Streaming of the NRL is not available via TelstraTV.

Live Streaming is only available via the NRL Live App on compatible mobile or tablet devices. 

 

My apologies for any inconvenience.

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jordie13
Level 2: Rookie

Re: Apps

I get a message through the NRL app saying external video cannot be displayed, I have tried on my pixel phone, galaxy tablet and on the NRL app through Telstra tv, I pay for this service but cannot use it, frustrating
Support Team
Support Team

Re: Apps

Hi @jordie13

 

If you are trying to cast the live stream to a larger screen, this is not allowed as per the terms and conditions. Live streaming of NRL is only available via the NRL Live App on a compatible mobile or tablet. 

 

Airplay: Airplay Mirroring and any form of external video output of streamed content is not permitted and is not provided as part of any NRL Live Pass.

Telstra’s agreement with the NRL restricts the display of live match videos to a 7 inch screen, match highlights and match replays are available for viewing in full screen size.

 

The NRL Live App on a mobile/tablet is not the same as the NRL App on TelstraTV. 

The NRL App on TelstraTV is free to all users and not part of any paid subscription, and does not provide live streaming.

 

My apologies for any confusion. 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

jordie13
Level 2: Rookie

Re: Apps

I have a NRL live pass through Telstra so why can't I watch it?
Support Team
Support Team

Re: Apps

Hi @jordie13

 

You can watch the NRL Live on the NRL Live App on your mobile or tablet.

However as per the terms and conditions, you cannot watch this live stream on your TV as it is restricted to a 7 inch screen size. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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