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Darcy9
Level 1: Cadet

Cannot open app

Hi
When I try and open the app it comes up with a message saying "network error" and "could not open GPS service". I have tried it on 4g and wifi, have rebooted my phone (galaxy s8) and re installed the app. Please help.

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3 REPLIES 3
Support Team
Support Team

Re: Cannot open app

Hi @Darcy9

 

Thank you for your post, my apologies for any issues you're experiencing with the NRL Live App. 

 

Can you please confirm what version of Android your device is running? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Darcy9
Level 1: Cadet

Re: Cannot open app

Version 8.0.0
Support Team
Support Team

Re: Cannot open app

Hi @Darcy9

 

Thank you for getting back to me.

 

I've contacted our technical teams about this issue and they are currently investigating.

I've sent you a private message to request some further details which will assist us in investigating the error. 

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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