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MrZpith
Level 1: Cadet

Cant watch live NRL!!!!

I can log in. I have a $3.99 weekly pass. Won’t let me play live footy. Message comes up saying no subscription found. If I press buy weekly subscription error comes up saying I already have a subscription.., I have not been able to watch a single game... yet I am paying for it...help please

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2 REPLIES 2
MrZpith
Level 1: Cadet

Re: Cant watch live NRL!!!!

Telstra. Who do I talk to about this. How about some help?
Telstra (Retired)
Telstra (Retired)

Re: Cant watch live NRL!!!!

Hi MrZpith

 

Thanks for your post and I am sorry that you're having trouble with your subscription.

 

If you purchased an in-app subscription on your device, then you should be able to restore the purchase to resolve this issue.

 

To restore your purchase in the NRL App, go to 'More' > 'NRL Live Pass' then you should see the option to restore or purchase, if you select the restore option and follow the prompts to restore your purchase. Once complete, you should be able to access your live pass.


If you have any trouble restoring, please let me know.

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