woolmerc
Level 3: Gumshoe

Flicker on NRL live stream

I'm currently live streaming the Storm V Warriors game through Android.  I am seeing a small screen flicker every 3 seconds or so.  Otherwise it is coming through fine.

 

Are other people having a similar issue?  Can this be looked at please?

 

Thanks,

Chris

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9 REPLIES 9
Support Team
Support Team

Re: Flicker on NRL live stream

Hi @woolmerc

 

Thank you for your enquiry and my apologies for the screen flicker within the NRL Live Pass. 

 

We've not had any other users report any similar issues, but I'll pass this on to our teams for investigation. 

 

Thanks 

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woolmerc
Level 3: Gumshoe

Re: Flicker on NRL live stream

Thanks Kjorj,
Any update on this issue? I am still experiencing it. It gives me a headache when I try and watch.

Cheers,
Chris
Support Team
Support Team

Re: Flicker on NRL live stream

Hi @woolmerc 

 

Are you getting this flicker on any other videos? (Netflix, youtube etc) 

 

I am still waiting to hear back from the support team but this information will assist. 

 

Thank you

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woolmerc
Level 3: Gumshoe

Re: Flicker on NRL live stream

Hi Kjorg - I have just tested on youtube and I experience no issues. I did some further testing on the NRL app and it doesn't appear specific to live streaming. The issues occur on ALL videos on the NRL app.
Cheers,
Chris
Support Team
Support Team

Re: Flicker on NRL live stream

Our team will check this and see if they are able to replicate or know what the cause may be. Can you please provide these details as well:

 

Device:
OS Version:
Service Provider:
ADSL, Cable, NBN or Mobile:
Location: 

 

Thanks

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woolmerc
Level 3: Gumshoe

Re: Flicker on NRL live stream

Hi Jesse,

Device: Samsung Galaxy J1 Mini
OS Version: Android 5.1.1 Kernel version 3.10.65-12258773
Service Provider: Vodafone
ADSL, Cable, NBN or Mobile: Mobile
Location: Blacktown, NSW
Support Team
Support Team

Re: Flicker on NRL live stream

@woolmerc Thanks for those details, I will pass them on to our team to investigate. The App has not been tested or optimised for your specific device so in small number of cases, you may see unusual behaviour. 

 

Our App team will check this out though and see if they can see what is causing this for you.

 

Thanks

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woolmerc
Level 3: Gumshoe

Re: Flicker on NRL live stream

Hi Jesse,

Was your team able to find any solution for this problem?  I have tried different wifi connections and also different devices.

It definitely seems to be only my device which has the issue.  Could it be something to do with disk space - is there a minimum amount required?  Also I use an additional SD card for storage - should I transfer the app to my phone storage instead?

Thanks,

Chris

Telstra (Retired)
Telstra (Retired)

Re: Flicker on NRL live stream

Hi there @woolmerc

 

Thanks for letting us know more about the flickering issue

We are still awaiting a response from our App Team.

 

If you have narrowed down the problem to just your device, then I think its a matter of trial and error to find the flickering cause.

Storage and how your device manages apps might be an issue, the adaptive brightness feature might also be the cause.

Sometimes rebooting your device in safe mode and seeing if you can replicate the error can be also be helpful.

 

Keep us updated on your progress

 

Regards

Micheal @ Telstra

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