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Natalie0411
Level 1: Cadet

Galaxy Book2 and no Live pass

Answered

Ive downloaded the app and linked the Telstra Account as it asks, but it says there is no offer available to get the NRL Live Pass. my contract says I can get it still and the telstra rep said I'd be able to use it

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Galaxy Book2 and no Live pass

You don't need an offer to get the NRL Live Pass. Just open the app on a mobile device (android or iPhone), sign up (not on wifi, must be on mobile data - on Telstra network) and then you will be able to watch Live matches on your mobile device.

As the Galaxy Book 2 is a Windows 10 device, you will not be able to stream live matches on it. Live match streaming is only available on Android and iOS devices.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Galaxy Book2 and no Live pass

You don't need an offer to get the NRL Live Pass. Just open the app on a mobile device (android or iPhone), sign up (not on wifi, must be on mobile data - on Telstra network) and then you will be able to watch Live matches on your mobile device.

As the Galaxy Book 2 is a Windows 10 device, you will not be able to stream live matches on it. Live match streaming is only available on Android and iOS devices.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: Galaxy Book2 and no Live pass

Hi @Natalie0411

 

Thank you for your post. 

 

As @Jupiter mentioned, you will need to redeem the NRL Live Pass for Telstra Mobile customers using the NRL Live App on your iOS or Android device. 

 

As per the terms and conditions: From December 4, 2017 the NRL Official App will no longer be available on Windows devices.

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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