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Hi I have renewed my subscription. I went to log in. The Log in menu is different now with option of Logging in with google or Facebook. I used to sign in with my Telstra id, but there is not that option anymore. So I typed in my Telstra email and password but it said invalid email or password, so i selected forgot password. Then I could not go into my Telstra email as it was inactive. They have resolved that now. Since i have tried logging in with google, I have accidently set up a new account with my google log in but I can't access my Live pass. It was paid I think from my apple account.
Thanks for your post and due to the changes the NRL Live Pass for 2018 you will no longer login with your Telstra ID via the NRL App. When you start the App and register for the first time, you will create an NRL Account to link your subscription to.
If you have a subscription through iTunes/Apple you will need to restore your live pass. I would recommend uninstalling the App and re-install the App then when you go through the set up process, select restore a live pass. This will detect any existing subscription attached to your Apple ID.