Dazza61
Level 1: Cadet

My nrl app

Why am i getting an invalid code everytime i watch the footy

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1 REPLY 1
Support Team
Support Team

Re: My nrl app

Hi @Dazza61

 

Thank you for your post, my apologies for any issues you're experiencing with NRL Live Pass. 

 

Firstly, we can try some troubleshooting to resolve the issues with your device.

 

I'd recommend attempting these steps:


• Please completely uninstall the app, restart the device & then re-download
• Ensure that you have an active subscription in the App (More > NRL Live Pass)
• Please ensure you've cleared the cache on your device

• Make sure that you do not have any HDMI or other external outputs connected to your device.

 

In most cases, if you're having any difficulty streaming, I'd recommend attempting the steps here as this will help resolve most issues you encounter
 
If you still encounter an issue, can you please provide the below details to help us assist you?
 
Do you encounter an error message? If so, what is it specifically?
Device:
OS Version:
ADSL, Cable, NBN or Mobile:

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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