nicktri
Level 1: Cadet

NRL App Subscription

NRL App Subscription

 

I have been charged twice for my weekly subscription. Please contact me to fix this. Thank you

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Support Team
Support Team

Re: NRL App Subscription

Hello @nicktri,

 

Apologies for any issues with your Live Pass subscription.

 

All subscriptions are managed by Google or Apple through the Play Store

or App Store, depending on whether you use Android or iOS.

 

We have no access to your account, but the last customer that noticed 2 charges within the App Store,we discovered the 2 charges were listed fortnightly,

therefore one charge each week, which was correct.

 

If you are being charged twice, then either 2 accounts have been used to activate a live pass,or there is a billing issue from your store. You can report an issue with a purchase by accessing your subscriptions in the applicable store.

 

For Android, open the Play Store>options>subscriptions>NRL>Report a problem

 

If using iOS, go to settings>your name>iTunes & App Store>Apple ID>view Apple ID>
Subscriptions>NRL>options>report a problem.
 

If you are still having no luck, can you please specify exactly how the charges appear on your credit card statement, and what device you are using to access your Live Pass?

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now