CrowdSupport®
Lumen
Level 2: Rookie

NRL App

I can’t get the Live Video stream on the new NRL App to work. It says Error - Video Source Unavailable 

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4 REPLIES 4
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Darcy9
Level 1: Cadet

Re: NRL App

Mine has the same problem, except it just shows a black screen, and never loads the stream.

Support Team
Support Team

Re: NRL App

Hi @Lumen @Darcy9

 

Thank you for your post, my apologies for any issues experienced with the NRL Live App. 

 

There was a technical error which impacted the NRL Live stream for roughly an hour on Friday night.

This issue was promptly identified and resolved, and did not impact any further streaming. 

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Darcy9
Level 1: Cadet

Re: NRL App

The issue was not resolved, as the problem was still occurring on Saturday?!?!

Support Team
Support Team

Re: NRL App

Hi @Darcy9

 

The error message issue was resolved, no customers continued to report any problems after the resolution at 10:25pm on Friday night. 

 

If you're still experiencing issues with the NRL Live App, please let us know the below details and we can assist with further troubleshooting

 

What device are you using to access the NRL Live App? (mobile/tablet, make/model etc)

What version of iOS/Android is your device running? 

 

Have you uninstalled and resintalled the NRL Live App to see if this assists? 

Do you have the same problem on both Wi-Fi and 4G internet connections? 

Is the time/date on your device set to automatic? 

Does this issue occur for all videos or only the live stream? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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