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Swalzy
Level 1: Cadet

NRL Live App

Answered
Watching the NRL live through the NRL app thanks to being a Telstra customer. When I select to watch full screen it doesn’t make it any bigger. I have an iPad Pro but the image is not bigger than a phone with massive black borders around it. How do I get full screen?
1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: NRL Live App

Hello @Swalzy

 

I apologise for the issues watching your NRL Live Pass

 

Telstra’s agreement with the NRL restricts the display of live match videos to a 7 inch screen, match highlights and match replays are available for viewing in full screen size.

 

If your device has a screen larger than 7", you will have a black border around the live stream.

 

More information can be found in the terms and conditions

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4 REPLIES 4
Support Team
Support Team
Accepted Solution

Re: NRL Live App

Hello @Swalzy

 

I apologise for the issues watching your NRL Live Pass

 

Telstra’s agreement with the NRL restricts the display of live match videos to a 7 inch screen, match highlights and match replays are available for viewing in full screen size.

 

If your device has a screen larger than 7", you will have a black border around the live stream.

 

More information can be found in the terms and conditions

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Qldr1
Level 1: Cadet

Re: NRL Live App

How can we get Telstra to amend their agreement with the NRL & request say a 12/13 inch live screen for all us ipad users out here .... If we can watch replays etc in full screen whats the difference when live ?? surely its a quick process behind the scenes :-) 

Hang in there !!
Support Team
Support Team

Re: NRL Live App

Hi @Qldr1

 

Thank you for your post. 

 

The current digital rights agreement with the NRL will be in effect until 2022, so there is unlikely to be any changes made to this agreement until then, if at all. 

 

My apologies for any inconvenience. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Qldr1
Level 1: Cadet

Re: NRL Live App

Its only a very minor variation to the agreement that can be adjusted by the tech crew once agreed by the NRL as its supporting us the fans that spend the money for the entertainment !! .... lets be one voice people .... Cmorrrrnnnn :-)
Hang in there !!

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