NRL Live Pass Refund

[aussiehauser]

Hi, I bought the NRL Live pass this week for the year and am wondering if I can get a refund for money. I have tried a lot to talk to someone and this is the best place I think! Sorry if it is the wrong place!

[Mitchell31]

Im trying to get refund aswell. I spoke with Telstra consultant and they said try going through NRL for refund then NRL transfer me back to telstra crowdsupport page. Very poor customer service

[aussiehauser]

I am finding the same thing, if I find the right avenue I will let you know, thanks Mitchell31

[Dani39]

Hi Josh, apologies for the delay in responding. 

Firstly, how did you subscribe for your NRL Live Pass (Telstra Live Pass offer, Google Play or iTunes)?

[aussiehauser]

That is ok, thanks for your reply
I subscribed over iTunes

[Dani39 · Accepted solution]

Thanks for the reply.

You can request refunds, which are provided at the discretion of Apple. To request a refund, please follow the instructions on the relevant link below:
Contact Apple Support: https://support.apple.com/en-au/HT204084

I’d recommend visiting https://getsupport.apple.com/ & do the following if you need a further hand or would like them to investigate the charges

1. Click iTunes & Apple Music
2. Click iTunes Store
3. Click Purchases, Billing & Redemption
4. Click iTunes store account billing

This will take you to a page where you can either talk via phone, chat online or email your enquiry to them for investigation
 

[aussiehauser]

Thank you very much for all your help. It is all sorted and I have the refund. I appreciate all your help and service. Thank you again!

[Dani39]

Thanks for the update, great to read. Happy to have helped.

[dskip]

I am trying to get a refund for the live pass which never worked and has proven to be very difficult to cancel and speak to somebody. Can anyone help me with this?!

[MichealW]

Hello there @dskip

I'm happy to help you regarding your NRL Live Pass.

I have sent you a Private Message.

If you could respond, I am happy to assist.

Regards

Micheal @ Telstra