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Thank you for your post, my apologies for any issues you're experiencing with NRL Live Pass.
In order to redeem your Telstra Live Pass, please follow these steps on your Telstra Mobile:
Uninstall and Re-install the NRL App
Turn off Wi-Fi
Open the NRL App
If prompted select ‘I’m a Telstra Mobile customer’
It will use the mobile network* to confirm your eligibility
Check the details are correct and it shows $0/mth
Select ‘Go back to the NRL Live App’
Congratulations! Your Live Pass has been activated
Follow the prompts to create or link your NRL Account
Once complete you will be ready to watch
*Please note that if you are connected to Wi-Fi, you may need to disable it so we can confirm your eligibility.
If you are unable to connect to the 4G Telstra Mobile Network, I would first recommend going to https://tel.st/bywj9 to ensure that the TelstraID you're using to log in is connected to your mobile services.