CrowdSupport®
Teo1
Level 3: Gumshoe

NRL live

Why did I get good coverage of the NRL nines for 5 games then I got ‘video not available’. This is part of my plan why can’t I use it?

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8 REPLIES 8
Roostergirl1
Level 2: Rookie

Re: NRL live

Happening to lots of people. I was the same. Went off the app to answer a call then went back in and got the error message the video wouldn’t load 😢

Teo1
Level 3: Gumshoe

Re: NRL live

  Very disappointing,supposed to be the premium communications carrier ,don’t appear to be,sort of thing I wouldn’t expect from Telstra,especially as they charge a premium 

Arragil
Level 2: Rookie

Re: NRL live

I’m getting ‘Unable to load video resource unavailable‘ error when trying to watch the Nines.

Teo1
Level 3: Gumshoe

Re: NRL live

Yeh,some premium service eh!

Highlighted
Mik20
Level 1: Cadet

Re: NRL live

Same issue. Was working earlier but now says unable to load

Support Team
Support Team

Re: NRL live

Hello Teo1,

 

Apologies for the issues impacting the live stream on Friday night.

 

There was a technical issue that was identified and resolved within an hour , there were

no further issues reported over the weekend. 

 

Please let us know if you are still experiencing any issues accessing the NRL Live App in order

for us to investigate further.

 

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reizeve
Level 2: Rookie

Re: NRL live

Hi Aaron. 

This seems like a very template response.

The hour it was down was the finals coverage. 

Following that please advise how we can check the 'nrl Live' is working without any live matches. This would be nice to know before organising alternative (reliable) means of watching future matches.

Support Team
Support Team

Re: NRL live

Hello @reizeve,

 

The finals for the NRL Nines were all played on Saturday, after the issue had been resolved on Friday night.

 

Did you continue to have issues on Saturday? If so then further investigation is required as we have

had no other reports of further issues.

 

Once the regular season is underway, Crowd Support provides updates on any possible outages during matches, including when we expect to have the issue resolved, as we have done in previous seasons. 

 

Please let us know if there are any further questions or concerns.

 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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