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LDA7
Level 1: Cadet

NRL

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I have foxtel and Netflix. I have the NRL app on my Telstra TV but i can't seem to watch any of the live games. I was told that i would be able to, so what's going on? I am guessing you want me to take out the sports channel and pay you more money? I have been with telstra for nearly 10 years, plus internet, home and mobile phone. I hope you can correct this..
1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: NRL

Hello @LDA7

 

Apologies for the issues you're experiencing watch NRL live streams

 

Live streams are not available in the NRL App for your Telstra TV.

 

The NRL App on your Telstra TV, and the NRL Live App for iOS/Android, are separate services to each other.

 

If you subscribe to an NRL Live Pass (free for Telstra mobile customers), you will be able to access live streams within the NRL Live App on a compatible iOS/Android device.

Telstra’s agreement with the NRL restricts the display of live match videos to a 7 inch screen, match highlights and match replays are available for viewing in full screen size at least 12 hours after a match has been completed.

 

We made a video explaining how to redeem the NRL Live Pass for Telstra customers, check it out here:       https://tel.st/4wgfu

 

If you have any further questions don't hesitate to reach out

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team
Accepted Solution

Re: NRL

Hello @LDA7

 

Apologies for the issues you're experiencing watch NRL live streams

 

Live streams are not available in the NRL App for your Telstra TV.

 

The NRL App on your Telstra TV, and the NRL Live App for iOS/Android, are separate services to each other.

 

If you subscribe to an NRL Live Pass (free for Telstra mobile customers), you will be able to access live streams within the NRL Live App on a compatible iOS/Android device.

Telstra’s agreement with the NRL restricts the display of live match videos to a 7 inch screen, match highlights and match replays are available for viewing in full screen size at least 12 hours after a match has been completed.

 

We made a video explaining how to redeem the NRL Live Pass for Telstra customers, check it out here:       https://tel.st/4wgfu

 

If you have any further questions don't hesitate to reach out

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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