Darren12341
Level 2: Rookie

Playback Error 6

This is happening again - for the 3rd week in a row - on both iPad and IPhone. Please fix this issue permanently and not just for a few days at a time. It’s an embarrassment to your company. I have removed the app a number times and it still does not work. Please fix it!

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2 REPLIES 2
Support Team
Support Team

Re: Playback Error 6

Hello @Darren12341

 

There were a handful of users reporting the same error, however no one else 

has reported continuing issues, others impacted have advised that the issue has 

been resolved or has not yet responded.

 

I will escalate to the tech support team again, however it is unlikely they will find the cause 

over the weekend.

 

It is possible there is another App or setting contributing to the continuing issue, the only way

to test this is to factory reset the iOS device and try the NRL App before restoring your data.

 

Resetting will delete all your data so backing up first is recommended. Don't feel obliged to 

perform this step, however this may be the quickest way to resolve the issue.

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team

Re: Playback Error 6

​​​​​​Hello @Darren12341

 

The tech team have asked me to collect some further information from you,

I will send a private message shortly.

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

             

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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