Support Team
Support Team

Telstra Tough Max Error Message

Hi all,

 

We have heard your feedback from users with a Telstra Tough Max or ZTE T84 being unable to access Live Video due to an error message.

 

We are currently investigating the issue to find a permanent solution however in the interim we have found a solution that will allow you to access live matches.

 

 

It is possible to reboot the T84 into Safe Mode and you will be able to access the App, including live streaming. 

 

  1. The T84 should be switched on.
  2. Press the power button briefly to light up the screen (if not lit already)
  3. Hold the power button for 1-2 seconds to bring up the Reboot, Power off, Flight mode screen:

 image.png

 

  1. Long press the Power Off option for one to two seconds
  2. Screen will show the Reboot to Safe Mode option, choose OK:

 image.png

 

Run the AFL or NRL apps as normal and live streaming will now be available.

 

If you have any trouble with these steps, please let us know below and we will investigate further.

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4 REPLIES 4
DAVIDW4810
Level 1: Cadet

Re: Telstra Tough Max Error Message

Cant see NRL App when in safe mode???
Telstra (Retired)
Telstra (Retired)

Re: Telstra Tough Max Error Message

Hey there @DAVIDW4810

 

Thanks for getting in touch with us.

 

You said you can't see the NRL Live app on your Tough Max when it is restarted in safe mode.

Does the app appear on the home screen?

Did you follow each of the 5 steps ?

Are you getting any other error messages?

 

Please let me know

 

Regards

Micheal @ Telstra

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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DAVIDW4810
Level 1: Cadet

Re: Telstra Tough Max Error Message

Yep, in safe mode, all my applications that are not standard are not installed? 

When in normal mode they are there and working?

Telstra (Retired)
Telstra (Retired)

Re: Telstra Tough Max Error Message

Hi there @DAVIDW4810

 

I'm sorry to hear the troubleshooting steps didn't work for you.

We are aware of the issue affecting the Tough Max running the app.

It has been forwarded to our App Team for a solution

 

I will let you know when I hear something back.

 

Regards

Micheal @ Telstra

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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