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Thank you for your post, my apologies for any issues you're experiencing.
Weekly charges of $4.99 would be for AFL Live Pass, not the NRL Live Pass.
I have sent you a private message to request some further details so that I can investigate.
To access your private messages, please refer to the relevant instructions below:
If viewing on a desktop/laptop: In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.
If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.