Rocket14
Level 1: Cadet

Videos not playing

I can't watch any of the videos on my phone come up error 67CB1CF9D-168A-4031-9770-EE65AFCC53D9.png

 

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6 REPLIES 6
Rocket14
Level 1: Cadet

Re: Videos not playing

I have already deleted the app and cache and reloaded and it is still doing it

Support Team
Support Team

Re: Videos not playing

Hi @Rocket14

 

Thank you for your post, my apologies for any issues you're experiencing with the NRL Live App. 

 

What device are you using to acces the NRL Live App? 

What version of iOS or Android is your device running? 

 

Do you get the same error when connected to both Wi-Fi and 4G internet connections? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Rocket14
Level 1: Cadet

Re: Videos not playing

I am using N iphone 10+ running the latest iOS. It is doing it on both 4G and wifi. The ads play but nothing else

Support Team
Support Team

Re: Videos not playing

Hi @Rocket14

 

Thank you for getting back to me. 

 

I'm going to pass this on to the technical team to see if they have any further information about the Error 6 message you're getting. 

 

To confirm (because they will ask for the exact numbers) you are running iOS 12.4 on your device? 

 

Is this the same for all videos in the NRL Live App? (full match replays, highlights etc) 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Rocket14
Level 1: Cadet

Re: Videos not playing

Confirming IOS 12.4 on my.phone.  I was able to watch the game last night but I can't watch any videos today. Like the highlights one from last nights game.

Highlighted
Support Team
Support Team

Re: Videos not playing

Hi @Rocket14

 

Thank you for confirming that. 

 

I've heard back from the tech team and they've requested some further info to investigate so I've sent you a private message to grab this. 

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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