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Scrappy91
Level 1: Cadet

Watching full screen nrl live pass

We signed up for the NRL live pass subscription on our iPad and an iPhone. The app says subscription active but every time we try to watch the game in full screen, after a few seconds it comes up with a message telling us to subscribe to watch. But we can watch the game in the small screen. Can someone help with this?

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9 REPLIES 9
Support Team
Support Team

Re: Watching full screen nrl live pass

Hi @Scrappy91

 

Thank you for your post, my apologies for any issues you're experiencing with the NRL Live Pass. 

 

Are you using an iPad to access the NRL Live App? 

 

As I have mentioned on the numerous posts regarding this issue, we are aware of the issue impacting iPad users when they switch to full screen. 

This is being investigated and will be resolved with the next update. 

 

My apologies for any inconvenience. 

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Paul20
Level 1: Cadet

Re: Watching full screen nrl live pass

For weeks if not months now a fix has been promised for this, yet here we are just 2 days from the start of the season and it still doesn’t work. When exactly can we expect it to work properly? 

Support Team
Support Team

Re: Watching full screen nrl live pass

Hi @Paul20

 

Thank you for your post. 

 

An update was released for the NRL Live App this morning which should address the issues you're experiencing.

 

Can you please update the NRL Live App and let me know if you're still experiencing the same? 

 

Thank you

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Paul20
Level 1: Cadet

Re: Watching full screen nrl live pass

It seems to be working now - thank you!

Support Team
Support Team

Re: Watching full screen nrl live pass

Hey @Paul20

 

 

 

That is excellent news!

 

 

@Scrappy91  If you could also give it a try and let us know if this issue is sorted that would be great

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Brendankent
Level 2: Rookie

Re: Watching full screen nrl live pass

Still not working after update??
Support Team
Support Team

Re: Watching full screen nrl live pass

Hi @Brendankent

 

Thank you for your post. 

 

I have just tested the NRL Live App on an iPad and the full screen function is working as intended. 

Please note that as the live stream is restricted to a 7-inch screen size, this will show on your device with a black border around the edges of the game. 

 

What version of iOS are you running? 

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Brendankent
Level 2: Rookie

Re: Watching full screen nrl live pass

Correcto it goes to full screen & reverts to 7’’.
Support Team
Support Team

Re: Watching full screen nrl live pass

Hi @Brendankent

 

That is correct. Live streaming is restricted to 7-inches, so will not enlarge past that size on bigger screens. 

 

Thanks. 

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