Level 1: Cadet

Watching on tablet

Why do I have to accept that the picture size on my 10 inch tablet won't do a full screen. I paid extra for the tablet instead of taking the FREE smaller one that was part of the bundle? As you can imagine I am not overly pleased about it.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Watching on tablet

Hello @gwb1,


Apologies for any issues with the NRL Live App.


As per the terms accepted to access an NRL Live Pass: 


Telstra’s agreement with the NRL restricts the display of live match videos to a 7 inch screen, match highlights and match replays are available for viewing in full screen size.


If you are watching replays and the video is not full screen, then the issue is likely to do with the shape of

the screen.

Matches are recorded in a 16:9 format, if you're screen is a different shape, then there will be a black border,

much like trying to watch a widescreen movie on the old square (4:3) TV's.

If you are unsure, please let me know what tablet you have and I can check for you.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit