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Community Manager JesseS Community Manager
Community Manager

There have been some questions regarding how to redeem your Telstra Live Pass offer in 2018 and there have been some changes for this season.   If you are trying to login with your Telstra ID to redeem your free Live Pass, you may see an error messag ...

Community Manager JesseS Community Manager
Community Manager

Hi all,   We have heard your feedback from users with a Telstra Tough Max or ZTE T84 being unable to access Live Video due to an error message.   We are currently investigating the issue to find a permanent solution however in the interim we have fou ...

Community Manager JesseS Community Manager
Community Manager

Hi everyone,   We have heard your feedback regarding Apple AirPlay and other screen mirroring options for mobile devices. Airplay Mirroring and any form of external video output of streamed content is not permitted and is not provided as part of any ...

Community Manager JesseS Community Manager
Community Manager

From 29 August 2017, customers will no longer be able to purchase an NRL Live Pass subscription via NRL.com/livepass. NRL Live Pass subscriptions will only be available via the NRL Official App.   Customers who have purchased a Live Pass via NRL.com ...

twhee6
Level 2: Rookie

I got a new iPad, downloaded the app again, it wouldn’t accept my old password, tried resetting my password through the app... it said that it had emailed the link to my inbox, it didn’t, nothing in junk folder... then reset Telstra password via Tels ...

YCouns
Level 1: Cadet

HOW TO CANCEL SUBSCRIPTION NRL LIVE PASS

Darcy9
Level 1: Cadet

Hi
When I try and open the app it comes up with a message saying "network error" and "could not open GPS service". I have tried it on 4g and wifi, have rebooted my phone (galaxy s8) and re installed the app. Please help.

Footprint
Level 2: Rookie

When I click on the app Error "Message NRL has stopped
Close app
Send Feedback"
Samsung S8
Android version 8
Samsung Experience 9

Chrisgo1
Level 1: Cadet

I have logged into NRL live app with my Telstra account. I am able to get to the “manage account” page which shows I am connected. However the games are not playing. I only get the 2min preview. Someone please help?? There are no error messages. It s ...

Danski1976
Level 4: Private Eye

Using nrl app I can't open any articles, just get error 400

Community Manager JesseS Community Manager
Community Manager

Hi all,   We're currently investigating reports of an issue impacting some new subscribers to our sports applications. Sorry for any inconvenience.   Thanks

Sharkcam
Level 1: Cadet

I can’t watch ‘Inside Pass’ on the NRL app. I am Telstra customer using an iPad. I have an NRL account.  I can watch everything except for videos that are ‘Inside Pass’ videos. I have tried uninstalling the NRL app, turning off the iPad and reinstall ...

_hammer_
Level 2: Rookie

@JesseS I'm following up an old post that has now been archived.  I originally posted: "I repeatedly get an error saying "An error occurred while communicating with server"?" I am still getting the same issue on my iPhone, however, it works on my iPa ...