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Community Manager JesseS Community Manager
Community Manager

From 29 August 2017, customers will no longer be able to purchase an NRL Live Pass subscription via NRL Live Pass subscriptions will only be available via the NRL Official App.   Customers who have purchased a Live Pass via ...

Support Team Kjorg
Support Team

  From December 4, 2017 the NRL Official App will no longer be available on the Windows Phone platform. To see all the latest NRL news, please visit or download the iOS and Android NRL Official app on your mobile and tablet to continue stream ...

Level 1: Cadet

When I go to the NRL app and select the "Redeem NRL Live Pass Voucher"  it says its not valid. If I go to the NRL Live Pass and try to "Buy or Restore Live Pass" and click continue, I get an error "Account Lookup Failed: 403. The system failed to loo ...

Level 4: Private Eye

Telstra NRL app failing to open on Samsung Galaxy S6 Edge+ (SM-G928i) running Android Nougat 7.0 XSA stock ROM. Asking for update to app. prior to season kickoff, but knowing Telstra's consistent failure to make firmware upgrades for phones available ...

Level 1: Cadet

Hello, I signed up for a NRL live pass during a 7 day free trail period. I cancelled it on the same day. However, money was taken from my account for a number of weeks. I made a complaint through Telstra 2 months ago with reference INT 1-132603915951 ...

Level 1: Cadet

The new nrl app update doesn’t let us access previous seasons match replays

Level 1: Cadet

Inside app when I navigate to manage live pass. I get error "we're having a technical issue try again" trying to cancel. Latest version of the app. Anyone having similar trouble. Help please.

Level 2: Rookie

With the update to the NRL app my Live Pass subscription seems to have disappeared. From memory, it was due to expire in July 2018.

1. Can you please tell me how to reinstate it?
2. Can you please ensure that it's not set to auto-renew.


Level 2: Rookie

I recently purchased an NRL live pass, so I could watch match replays, however after taking my money, I am unable to watch the games. And it just tells me to purchase the nrl live pass. Which I have already done....

Level 1: Cadet

Hello,I've been getting charged for Live Pass for over a year now and have called several times to get a refund and get the subscription cancelled as I'm actually entitled to it free through Telstra. No one can help me or find the subscription. Pleas ...

Level 1: Cadet

I have had debits against my credit card until December 1st 2017. With the NRL Grand Final ending on October 2nd 2017, I do not understand why my credit card was being charged for an extra 2 months. Please organise a refund into my account as soon as ...