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Community Manager Emmasis Community Manager
Community Manager

There was a technical issue that was impacting some video playback services across AFL, NRL and FFA last night. This issue has been identified and resolved and should not impact any of the sports live streams today. We apologise for any inconvenien ...

Support Team Kjorg
Support Team

We’re proud to be bringing the inaugural season of the NRL Holden Women’s Premiership to the NRL Live Pass live, fast and for Telstra mobile customers data-free. Watch the Roosters, Dragons, Warriors and Broncos battle it out for supremacy as well ...

Support Team JesseS
Support Team

Hi everyone,   We have heard your feedback regarding Apple AirPlay and other screen mirroring options for mobile devices. Airplay Mirroring and any form of external video output of streamed content is not permitted and is not provided as part of any ...

Level 1: Cadet

The NRL App doesn’t work properly with a device that is running Android Go Version 8.1.

The videos fail to load and eventually an error code comes up saying “ Cannot load Content Tree.

Level 1: Cadet


I have recently talked to the Telstra chat team whom have directed me to you.   I entered a Telstra competition on the weekend of the NRL magic round at Suncorp Stadium in Brisbane, where we were given player cards with the details to enter the ...

Level 1: Cadet


Why can't I watch origin

Level 1: Cadet

I would really like to purchase tix for the NRL game Rabbitohs v Storm Round 21 on Aug 10, however for months now the Telstra Thanks page says ‘coming soon’. Other nrl games that weekend and after are available for purchase. Does anyone know why this ...

Level 1: Cadet

NRL Live Pass not working. I am not a Telstra customer, but have the NRL Live Pass for Android. I get the "Error:" message and then it doesn't play. It seems to work if I just use my mobile data, but I don't want t ...

Level 2: Rookie

I am struggling to understand how the NRL Live Pass and my Telstra account work with each other. I got a new device and trying to set it up again and its just chaos. My NRL account works with Facebook login, my Telstra account separate to that, then ...

Level 3: Gumshoe

After being on several live chats with Telstra I’m here. My NRL app won’t link with my Telstra account and I can only see a two min preview. When I register the NRL app with my Telstra account an error message appears telling me that this service is ...

Level 1: Cadet

Not streaming.


Very frustrating. Not the first time.

Error: player.ooyala .....

Level 1: Cadet

Can someone pls investigate, I have very little data left on my plan now and would like it reinstated

Level 1: Cadet

NRL app playback error. Plays game on app for 1 minute or so then stops saying "something went wrong, errpr with playing the video"
Deleted app, restarted phone, re installed app. Still happening. Yes I have a live pass, no hdmi cable joined. Cache cl ...

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