I’ve noticed that my account is being chard a monthly fee for the Live App however my subscription says that it’s active and I have a yearly subscription valid to April 2020. What do I need to do now?
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Apologies for any issues with the Netball Live App.
It sounds like you have 2 subscriptions active, an annual subscription and
a monthly subscription.
All subscriptions are managed via the Play Store or App Store, depending on whether
you use iOS or Android (or both). We have no access to your account/s, but I can guide
you on how to review yourself.
It's not possible to have both the subscriptions attached to the same Google Account/Apple ID,
you will need to perform the following steps on all Apple ID's/Google Accounts that have access
to your credit card.
If using Android, open the Play Store>options>subscriptions>Netball Live
If using iOS, go to settings>your name>iTunes & App Store>Apple ID>view Apple ID>
I would suggest cancelling the monthly subscription once located. If you cannot locate
the subscription, how exactly do the charges appear on your credit card statement?
So, I only have one account. How can I cancel a subscription I NEVER set up?
Could you please direct me to a person that I can speak to?
It is totally inappropriate to have this information discussed in a public forum and I am not happy having to message.
If you would not like your messages public, select private message when responding to me.
All discussions involving private details on Crowd Support are done via private message.
As I explained, all subscriptions are managed through the Play Store or the App Store,
we have no access to your account/s to investigate, I provided the steps on how to
review any accounts to check yourself.
If you would like to speak to someone directly, check your credit card statement to see
where the charges are coming from, and contact Apple or Google directly.
You can contact Apple on 133622, or access your subscriptions online here: https://support.apple.com/en-au/HT202039
Google have information on how to contact them here: https://tel.st/mb2cd
or access your Google account Play Store subscriptions online here: https://tel.st/mxph3
Please let us know if you require further direction.
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