KLMC1
Level 2: Rookie

Double charged

I’ve noticed that my account is being chard a monthly fee for the Live App however my subscription says that it’s active and I have a yearly subscription valid to April 2020. What do I need to do now?

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3 REPLIES 3
Support Team
Support Team

Re: Double charged

Hello @KLMC1,

 

Apologies for any issues with the Netball Live App.

 

It sounds like you have 2 subscriptions active, an annual subscription and

a monthly subscription.

 

All subscriptions are managed via the Play Store or App Store, depending on whether

you use iOS or Android (or both). We have no access to your account/s, but I can guide

you on how to review yourself.

 

It's not possible to have both the subscriptions attached to the same Google Account/Apple ID,

you will need to perform the following steps on all Apple ID's/Google Accounts that have access

to your credit card.

 

If using Android, open the Play Store>options>subscriptions>Netball Live

 

If using iOS, go to settings>your name>iTunes & App Store>Apple ID>view Apple ID>
Subscriptions>Netball Live
 

I would suggest cancelling the monthly subscription once located. If you cannot locate

the subscription, how exactly do the charges appear on your credit card statement?

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KLMC1
Level 2: Rookie

Re: Double charged

So, I only have one account. How can I cancel a subscription I NEVER set up?

Could you please direct me to a person that I can speak to?

It is totally inappropriate to have this information discussed in a public forum and I am not happy having to message.

Support Team
Support Team

Re: Double charged

Hello @KLMC1,

 

If you would not like your messages public, select private message when responding to me.

All discussions involving private details on Crowd Support are done via private message.

 

As I explained, all subscriptions are managed through the Play Store or the App Store,

we have no access to your account/s to investigate, I provided the steps on how to

review any accounts to check yourself.

 

If you would like to speak to someone directly, check your credit card statement to see

where the charges are coming from, and contact Apple or Google directly.

 

You can contact Apple on 133622, or access your subscriptions online here: https://support.apple.com/en-au/HT202039

 

Google have information on how to contact them here: https://tel.st/mb2cd

or access your Google account Play Store subscriptions online here: https://tel.st/mxph3

 

Please let us know if you require further direction.

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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