MJL126
Level 1: Cadet

Netball live app - matches have disappeared

A month ago I downloaded the netball live app. Paid the full subscription price and could watch all of the match replays and quad series games. I logged on yesterday and now none of the matches are available.
Why can I no longer view any matches?
I’ve read that this is due to television rights. If this is the case I would like a full refund please.

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Support Team
Support Team

Re: Netball live app - matches have disappeared

Hi @MJL126

 

Thank you for your post. 

 

There has been a change to broadcast rights in regards to the Netball Live app and subscribers in the UK and NZ

Broadcast rights restrict the ability for match replays to be viewed in the UK and NZ for the Quad Series, Constellation Cup and Fast5 competitions

Which means replays of the recent Quad Series and upcoming live games and match replays of the Constellation Cup and Fast5 series will no longer available to UK/NZ subscribers via the Netball Live app.

 

We are currently investigating whether or not this will impact the Suncorp Super Netball and will update CrowdSupport as soon as possible with further information. 

 

 

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MJL126
Level 1: Cadet

Re: Netball live app - matches have disappeared

Thank you for your reply.

Please could I therefore have a refund.

I purchased the subscription on the basis of receiving full access to all matches and match replays and this is not the case.
Support Team
Support Team

Re: Netball live app - matches have disappeared

Hi @MJL126

 

Did you purchase via Google Play or iTunes?

 

Unfortunately, we do not have access to their systems to cancel or refund a purchase made on your behalf and I would suggest contacting them via the below links

 

Contact Google Support: http://tel.st/x8ezd   

 

Contact Apple Support: http://tel.st/sh4kh

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

MJL126
Level 1: Cadet

Re: Netball live app - matches have disappeared

The links you have provided do not work.

I have tried going direct to Apple and their support team are saying I need to contact the app developer.

If I cannot access any of the information that I paid my subscription for I would like and am entitled to a full refund. Please can this be dealt with accordingly.
Support Team
Support Team

Re: Netball live app - matches have disappeared

Hi @MJL126

 

Apologies for the delayed response to your post. 

 

As per the below post, the issue which was impacting access to full match replays has now been resolved. 

http://tel.st/sw7dx

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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