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Thank you for your post, my apologies for the delayed response.
I am currently looking into this with the technical team, and will get back to you as soon as possible with further information.
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Apologies for any issues experienced using Telstra's sporting Apps.
Telstra Pre-Paid mobile customers are able to stream all video within
the mentioned Apps unmetered.
This does not mean all data is unmetered, there will still be some usage for
initial connection, news articles, updates etc.
Streaming video uses high amounts of data, how much data has been used up?
If you are being charged for video data, you would be using several GB per match.
Have you set up a Telstra 24x7 account? It is possible to review your unmetered usage
within the 24x7 App, this will indicate if you are being charged for video data or not.
Another possibility is the use of a VPN, if you are using a VPN, then the Apps are unable to
identify you as a Telstra customer. If this is the case, please turn off the VPN.
Please let me know how you go
Thanks for those details.
How are you currently measuring your data to know you're usage is going up?
It's not that the Apps do not use data, it's that the data is unmetered.
If you are checking data meters within a device, then it will count all data together,
both metered (charged) and unmetered (no charge).
Only Telstra's 24x7 App is able to display your unmetered/metered usage to provide an accurate
reflection of your data charges, once you have checked please let me know what you discover.
No worries @Shan15,
I will send a private message for you to respond to shortly.
To access your private messages, please refer to the relevant instructions below:
If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.
If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.