noo81
Level 3: Gumshoe

Netball stream audio cutting in and out

Hi,

For the last 2 weeks my stream of the netball on my Chromecast keeps dropping the audio in and out. I’ve tried disconnecting and reconnecting. Shutting down the app and restarting the app. Deleting the app and reinstalling still having audio issues. I’m using the app on an iPhoneX current OS12.4 

just wondering if you’re working on a fix for this issue. 

Thanks 

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4 REPLIES 4
Support Team
Support Team

Re: Netball stream audio cutting in and out

Hi @noo81

 

Thank you for your post, my apologies for any issues you're experiencing with the Netball Live App. 

 

I'll let the technical team know about this so that they can investigate, however we've had no other reports of this issue. 

 

Does this also happen when watching live on your iPhone or only when you connect via Chromecast? 

Does this happen with other apps using Chromecast or only the Netball Live App? 

We would also recommend uninstalling/reinstalling the Chromecast app to see if this assists at all. 

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noo81
Level 3: Gumshoe

Re: Netball stream audio cutting in and out

It’s fine when watching live from my iPhone. When I cast any other app I don’t have this issue. Stan and Netflix are both fine. Just seems to be the netball app. 

Thanks. 

Support Team
Support Team

Re: Netball stream audio cutting in and out

Hi @noo81

 

Thank you for getting back to me.

I've gotten in touch with the technical team for investigation and they've asked for some further info 

 

Are you able to chromecast full match replays without the audio issue? Or do you have the same issue with replays as well? 

Are you located within Australia or overseas? 

 

Thank you 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

noo81
Level 3: Gumshoe

Re: Netball stream audio cutting in and out

I’m in Australian. Replays audio is fine. It only seems to be an issue during live casting. 

Thanks for the reply. 

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